SSM Health Dean Medical Group

Reviews

• AA

  account329

  Apr 6, 2026
  5.0
  I called today around 9:00 AM CST and had a very frustrating initial experience. The representative I first spoke with was rude, had poor phone connection quality, and was difficult to understand. She stated that my CPT code was not the facility code but did not offer any clarification or assistance. Additionally, she struggled to understand the spelling of my last name, which further complicated the interaction. In contrast, I later spoke with Myna, who provided an excellent customer service experience. She was clear, concise, kind, and genuinely willing to help. She addressed my questions effectively and demonstrated the level of professionalism and support that customers should expect. Myna is a strong example of what great customer service should look like.
• ST

  S T

  Mar 16, 2026
  5.0
  Lauren Miro, PA is wonderful. She’s extremely knowledgeable, thorough and incredibly patient-centered.
• MM

  MZB

  Feb 25, 2026
  1.0
  I was very disappointed with the front desk experience at this urgent care. When we arrived, we tried to explain what we needed, but the receptionist, Katie, was dismissive and repeatedly gave the same response even after I explained that I didn’t understand. At one point, she looked over at her colleagues and rolled her eyes while we were speaking. When I stepped away from the desk to make a phone call for clarification, she appeared to laugh with her coworkers while looking in my direction. As the first point of contact for patients, professionalism and clear communication are extremely important. Unfortunately, this interaction made an already stressful situation more uncomfortable.
• JR

  Jeffrey Roberts

  Jan 30, 2026
  1.0
  Do not go here if you are worried about your insurance or financial situation. Their teams have been horrible at communicating and helping me resolve a bill that they themselves made a mistake with in the first place. They dragged out the process of financial aid/disputing for so long and sold the debt to a collections agency, and they are now claiming that they were not responsible for the situation and will most likely not take the debt back to come to a settlement arrangement, DESPITE PROMISING ME THAT OPPORTUNITY PREVIOUSLY. Their financial aid and billing questions teams do not have direct lines of communication. Their support number is a customer service line that will only provide you some base level information and claim they are unable to even contact the other departments for you, instead referring you to email, send a physical letter, or a fax for those departments. You have healthcare companies behaving like this and then you wonder why people in the United States are scared to visit a doctor when they are unwell, or are extremely upset about the politics surrounding the healthcare in this country.
• TT

  Todd

  Jan 12, 2026
  1.0
  They don't care AT ALL. Unless they can make money off you, you don't get help. I've had pain for the SAME issue for years. Every time I ask for a pain med refill, they require x-rays, physical, MRI etc. Unless that cash register rings, they aren't helping. They dont make any money writing a prescription for you. They want to turn a $5 prescription into a $250 visit. I'm leaving this sorry excuse for a health care facility.