Brand Certified
National Seating & Mobility
3.4(35 reviews)
Certified by National Seating & Mobility • Mar 08, 2026
Business Details
726 Walsh Rd, Madison, WI
53714, United States
Certified by National Seating & Mobility • Mar 08, 2026
(800) 213-8994
Certified by National Seating & Mobility • Mar 08, 2026
https://locations.nsm-seating.com/wi/madison/726-walsh-rd
Certified by National Seating & Mobility • Mar 08, 2026
About
Certified by National Seating & Mobility • Mar 08, 2026
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Certified by National Seating & Mobility • Mar 08, 2026
Hours
Certified by National Seating & Mobility • Mar 08, 2026
Reviews
3.4
35 reviews
5 stars
19
4 stars
2
3 stars0
2 stars
2
1 star
12
- FWFran WeidmanMar 2, 20261.0Absolute worst. My husband called weeks ago because he badly needs a new battery for his powered wheelchair. The tech was supposed to come out today between 10 and 2. We waited all day and nobody showed up. My husband finally called and was told that the tech was here this morning, knocked on the door but nobody answered, then called and left a message. NOT TRUE. Nobody was here and nobody called. My husband had also provided an alternate phone number but neither phone rang. Now he has to wait over 2 weeks to get a battery, which is unacceptable considering the circumstances. Someone is lying and/or confused but it's not my husband; he NEEDS a battery and has already been waiting almost a month. This is beyond ridiculous.
- RMRahe MadisonJan 4, 20265.0My five stars GOES to Joe! We have been working with NSM for decades for strollers for my special needs daughter of a rare chromosome deletion disorder throughout her life. We’ve always had to go through Rose. She was the only one that could do the whole “ stroller” thing. She has never been personable , empathetic, understanding and didn’t really like to explain too much and was always extremely difficult to get ahold of and when I did get ahold of her , it was like she always had something better to do. Maybe it was just me, but I felt very.. secluded or judged and always felt like a nuisance. This time around, I just couldn’t tolerate it anymore. I started looking at other companies for a stroller for my daughter. Then I gave it one more shot and requested someone else and they finally gave me Joe! HE IS A TRUE Godsend!!!! 💚 The good man above knew when I had enough to deal with already and helped me get Joe. He is sooo empathetic, patient, understanding, knowledgeable and explains everything in detail without any kind of attitude but with tender compassion. He keeps me informed throughout the whole process , emails me updates as soon as he gets the chance and actually returns my emails and phone calls …And in a very polite and kind manner too, I might add. He aims to be a part of the team advocating with me for my daughter and the accessories she needs. Joe YOU ARE A ROCKSTAR! We thank YOU from the bottom of our 💚!! I HIGHLY recommend Joe!! He will take amazingly and perfect care of you!
- KKKevinOct 6, 20255.0Picked up my new scooter today. My experience was excellent from start to finish. Everyone was very nice and helpful. I would definitely recommend these folks for your mobility and seating needs.
- MTMitch TeutebergNov 26, 20221.0Can't provide service, nor do they care I'd your in dire need.
- MVMichele VandervestJun 15, 20204.0I think the majority of the negative reviews are because of people not understanding their own insurance, not communicating clearly, and having unrealistic expectations. I have used them for a few years. I occasionally have to call more than once, however they have always followed through.
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
Brand Certified Facts from National Seating & Mobility
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