LensCrafters

Reviews

• BS

  Brett Saladino

  Mar 7, 2026
  5.0
  My glasses broke at 5:30pm on a Friday and I my only back up pair had a very old prescription that was no longer adequate for near or far vision. I called the store on East Washington Ave in Madison WI and Zachary had lenses in stock that matched my current prescription. I was able to get replacement glasses for driving (without my usual progressive accomodations) in less than an hour. And Zachary was personable and conscientious too! They were lifesavers!
• JG

  Joe Genna

  Mar 5, 2026
  5.0
  Dr. Heier along with all his Staff are fantastic to work with… it’s the only place for Eyecare and Eyeglasses I would go to.
• DK

  Derek Kramer

  Feb 28, 2026
  5.0
  I had a fantastic experience at LensCrafters, and I especially want to recognize Dennis for his outstanding service. From the moment I walked in, he was welcoming, professional, and incredibly knowledgeable about all the products they offer. Dennis took the time to thoroughly explain my options, breaking down the differences between lenses, coatings, and frames in a way that was easy to understand. He was quick with answers to every question I had and made sure I felt confident in my decisions without ever feeling pressured. It’s clear he truly knows his stuff and genuinely cares about helping customers find what works best for them. Thanks to Dennis, the whole process was smooth, efficient, and stress-free. I’ll definitely be returning to LensCrafters for my future eyewear needs!
• KB

  Kimberely Barragan

  Feb 26, 2026
  5.0
  I went to two other glasses places before this, only because my doc referred me to one and my grandma goes to the other. I had the best experience by far the second I stepped in! They knew their inventory, helped with fit and envisioning the glasses on me, and customizations!
• IW

  Iliza Weaver

  Feb 14, 2026
  5.0
  I had an awesome experience. I went here and had in mind what I want and left with a little bit more. From the time I walked in I was first greeted by Beth and then Helen sat me down and helped me pick out everything! She was so nice and patient as specially since I had my 2 year old whom was having a bit of a tantrum. It don’t bother her at all. She stayed patient even when I told a few phone calls. She went out her way to get my prescription sent over from my previous eye doctor. When they tell you this was an awesome experience from walk in to walk out. I work in customer service my self and when I tell you these two ladies certainly deserve a raise. As specially Helen! I cannot thank her enough for how nice and polite and patient she was. I could go on and on about her . I really hope both of these ladies get the raise they deserve!

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