LensCrafters

4.6
358 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
4518 East Washington Ave, Madison, WI
53704, United States

Hours

Reviews

4.6
358 reviews
5 stars
309
4 stars
10
3 stars
1
2 stars
5
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently described as friendly, helpful, and accommodating, with many customers praising specific employees for their exceptional service.

Eye Exams

Customers report thorough and comprehensive eye exams, with doctors taking time to explain findings and address concerns.

Store Environment

The new facility is noted for being clean, inviting, and well-organized, contributing to a positive shopping experience.

Product Quality

Many customers express satisfaction with the quality of glasses and lenses, highlighting successful fittings and effective prescriptions.

Service Delays

Some customers experienced delays in receiving their glasses, leading to frustration and dissatisfaction with the overall service.
  • AH
    Alayne Hendricks
    Nov 7, 2025
    5.0
    I walked in to have my glasses repaired and the friendliness of the employees was so welcomed. I was able to have an excellent eye exam as a walk in just a 20 minute wait. The optometrist and his assistant were great. I have found a new eye doctor!
  • BR
    Brady Richards
    Nov 4, 2025
    5.0
    My son had glasses from another company that needed repairs. Stopped by to see the cost. Not only did they get the repair done within 10 min, but they didn’t charge me for it and offered to make any adjustments as well. Very kind staff and eager to please
  • JE
    John Ewing
    Nov 4, 2025
    5.0
    Beth is a ROCKSTAR.
  • JG
    John Ganahl
    Oct 25, 2025
    4.0
    Just picked up my new sunglasses. The experience at LensCrafters on Each Washington was easy. The doctor who performed the exam seemed competent. Arika, who did the initial tests was very pleasant and efficient.
  • NA
    Nathan Allen
    Oct 7, 2025
    5.0
    The new facility is clean, inviting, and the staff was helpful and friendly.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.