Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
320 reviews
5 stars
273
4 stars
9
3 stars3
2 stars
7
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and knowledgeable, providing excellent service and support to customers.
Efficiency
Customers appreciate the quick service, with many noting fast repairs and timely delivery of glasses and contacts.
Professionalism
The optometrists and staff are praised for their thoroughness and professionalism during eye exams and consultations.
Pricing Concerns
Some customers feel that prices are high, and there are mixed reviews regarding the quality of lenses in relation to their cost.
Repair Services
Many reviews highlight the store's willingness to assist with repairs, often at no charge, which customers find commendable.
- BCBrandon CortezNov 16, 20255.0Marsha fixed my glasses, not even from their shop, no charge. Real nice people there.
- JJJohn JNov 14, 20255.0In at all 1140 for an appointment and my eye exam was done in record time. And this location has so many options for glasses and sunglasses. I highly recommend the West town lenscrafters locations. The staff are also extremely patient and helpful.
- ACAmrithakiran CkNov 7, 20254.0Jesse the manager stepped in and started analyzing my concerns and provided good solutions ideas with detailed descriptions. Waiting for the unit to deliver after mitigation of my concerns *****Previous review ***** I wouldn’t recommend this place if you didn’t purchase your frame from them. I brought in a frame I got from Costco to have lenses fitted, and they did a poor job. The lenses were bulging out and didn’t sit properly, making the glasses look unappealing. When I raised the issue, they simply blamed the frame and took no responsibility for the workmanship. Disappointing experience
- EEEssiNov 1, 20255.0Very friendly service! I needed help to fix my eyeglasses and problem got solved efficiently only in few minutes. Would definitely come back again.
- MZMary ZinnOct 27, 20255.0My son stepped on his glasses and did his best to make them wearable. We stopped into LensCrafters to look at new glasses and they offered to take a look at his broken glasses. Within just a few minutes, they had managed to fix them and we were just thrilled with the service they provided! Thank you we will be back again when we need new glasses!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyecare services does LensCrafters at 113 West Towne Mall offer?
LensCrafters provides comprehensive eye exams with the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at this LensCrafters location?
You can find eyeglasses and sunglasses from brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
What insurance plans does LensCrafters at West Towne Mall accept?
This LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters in Madison?
You can schedule an eye exam online via their quick link at LensCrafters' website or visit in person at 113 West Towne Mall, Suite C59.
Does LensCrafters offer services for contact lens fittings?
Yes, LensCrafters provides contact lens fittings and evaluations, which include detailed measurements to determine the right contact lenses for you. Additional fees may apply.
What payment options are available at this LensCrafters location?
They accept American Express, Apple Pay, Android Pay, Cash, Check, Discover, MasterCard, and Visa for payment.
What are the store hours for LensCrafters at West Towne Mall?
LensCrafters is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Are there any wheelchair accessible entrances at this LensCrafters?
Yes, this LensCrafters location has wheelchair accessible entrances for customer convenience.
What nearby dining options are available near LensCrafters at West Towne Mall?
You can enjoy meals at nearby restaurants like The Cheesecake Factory, Rocky Rococo Pizza and Pasta, Sbarro, and Pretzelmaker either before or after your visit to LensCrafters.
What other shopping options are near LensCrafters in West Towne Mall?
Nearby retail stores include the Apple Store, Pandora Jewelry, COACH, Windsor clothing store, Victoria's Secret PINK, ALDO shoe store, and several others, allowing you to combine your eyewear visit with shopping or errands.
How can nearby health and wellness services complement a visit to LensCrafters?
Stretch Zone, a physical therapy and health care center nearby, offers services that support overall wellness, which can be beneficial alongside your eye care routine at LensCrafters.