Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
331 reviews
5 stars
282
4 stars
9
3 stars3
2 stars
8
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Jesse, Marcia, and Dr. Parks.
Appointment Issues
Several reviews highlighted problems with appointment scheduling and management, including lost appointments and poor communication.
Product Quality
Customers expressed satisfaction with the quality of glasses and lenses, though some noted issues with fitting and service related to non-purchased frames.
Repair Services
The store received positive feedback for quick and free repairs on glasses, enhancing customer satisfaction.
Pricing Concerns
Some customers found the prices to be high, but many felt the quality and service justified the cost.
- EMEllen Miller3 days ago5.0Called for an emergency eye appointment. They worked me in and I was early for the appointment. Got right in and diagnosed within a few minutes, prescription written and, on my way, back home. Thank you so much for the quickness, kindness and willingness.
- APA PDec 31, 20251.0I recently called and made an appointment with lenscrafters, but when I arrived they had no record of me having an appointment. I was made to feel like I was mistaken and I was asked to check the number where I made the appointment, which was confirmed their number and their location. No recourse proposed, no sorry we messed up, I just left. I was planning on a complete visit totalling several hundred dollars worth of business, but I will never visit a Lens Crafters again.
- JWJJ WorthDec 28, 20255.0Ryan helped adjust my glasses & replaced my missing glasses pin and Jesse is always helpful on the floor during every visit. Thank you guys, 10/10 store experience.
- ALAndrea LoseyDec 28, 20255.0Marcia was absolutely wonderful, eyeglass shopping is never fun for my husband and Marcia listened and made recommendations based on what he needed! She made this experience quick and easy. Thank you for an excellent job!
- JCJenn CDec 24, 20252.0I went to pick up my glasses today and the associate tried to tell me there was no reason I couldn't read with my progressive lenses on. I didn't want progressive lenses and made that clear when I ordered this pair. He was extremely rude. I asked for him to find someone else to help me. The associate made a blanket apology about our interaction as I was leaving. I asked him specifically what he felt he did wrong. He was clueless. I had to explain to him that when I bring up a concern he shouldn't tell me I am wrong when it is my experience from wearing progressive lenses and others who have them have told me the same thing about having to take them off to read. I have been a customer for a long time and this did not sit well with me. If it wasn't for the manager, I would have told them just to refund my purchase of these glasses. She was very kind. She did say if I don't like them to bring them back within 30 days and she will have them do a single vision lens in them.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyecare services does LensCrafters at 113 West Towne Mall offer?
LensCrafters provides comprehensive eye exams with the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at this LensCrafters location?
You can find eyeglasses and sunglasses from brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
What insurance plans does LensCrafters at West Towne Mall accept?
This LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters in Madison?
You can schedule an eye exam online via their quick link at LensCrafters' website or visit in person at 113 West Towne Mall, Suite C59.
Does LensCrafters offer services for contact lens fittings?
Yes, LensCrafters provides contact lens fittings and evaluations, which include detailed measurements to determine the right contact lenses for you. Additional fees may apply.
What payment options are available at this LensCrafters location?
They accept American Express, Apple Pay, Android Pay, Cash, Check, Discover, MasterCard, and Visa for payment.
What are the store hours for LensCrafters at West Towne Mall?
LensCrafters is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Are there any wheelchair accessible entrances at this LensCrafters?
Yes, this LensCrafters location has wheelchair accessible entrances for customer convenience.
What nearby dining options are available near LensCrafters at West Towne Mall?
You can enjoy meals at nearby restaurants like The Cheesecake Factory, Rocky Rococo Pizza and Pasta, Sbarro, and Pretzelmaker either before or after your visit to LensCrafters.
What other shopping options are near LensCrafters in West Towne Mall?
Nearby retail stores include the Apple Store, Pandora Jewelry, COACH, Windsor clothing store, Victoria's Secret PINK, ALDO shoe store, and several others, allowing you to combine your eyewear visit with shopping or errands.
How can nearby health and wellness services complement a visit to LensCrafters?
Stretch Zone, a physical therapy and health care center nearby, offers services that support overall wellness, which can be beneficial alongside your eye care routine at LensCrafters.