Quest Diagnostics

Reviews

• CP

  Cyndi Parazak

  4 days ago
  5.0
  Jason was friendly and personable, painless with the stick, and left no bruise
• MM

  Mellow

  Apr 3, 2026
  5.0
  I’ve been here plenty of times, and I’ve never had an issue or bad experience. Today I went in for labs and was greeted by Jason, who immediately put a smile on my face with his outgoing personality. He was very professional and friendly and just seemed like he really enjoys his job. This appt was a breeze, and completely painless. Five stars for Jason, thank you.
• CM

  Courtney Miller

  Mar 26, 2026
  1.0
  I visited in 3/25/26 for an appointment and had my child with me. I had brought him to an appointment with me previously the year prior with no issues in the waiting room. It even says that kids are welcome nowhere in the waiting room. Does it say that services will not be rendered if children are present. The associate that took me back to the room at the Kenosha, Wisconsin location informed me that they typically cannot do the testing if my child is present with me I begged and pleaded as I don’t have childcare for him. She said that was fine, but then he would need to sit still if he gets into anything or gets up that they’re not liable and that they would not be able to continue the testing. I hurried through what I needed done which was a drug test she DID NOT INFORM ME to not flush or wash my hands AFTER I had given her the collection cup of my urine and told me “well now I can’t accept it” but gave me NO PRIOR EXPLANATION PRIOR TO THE SAMPLE COLLECTION! She told me then I would have to sit in the waiting room for the next hour and try again that I could not leave so I sat in the waiting room with my toddler who is rowdy and unhappy, and nor was it given anything to drink or offered, and there is no bubbler in the waiting room to grab anything of my own. Another woman and her child who was the same age came in, and I gave her a warning of what the associate said to me when she was finished with her appointment on her way out I asked her how she was treated she said that the associate who had originally helped me gave her no issues at all. I DO NOT understand why I was treated differently than any other patient especially when another patient came in with their child and were not treated disrespectfully or rudely. When Danyel came out, I asked to speak to a manager and she said come back with me. I explained to her to her what happened with the other associate working at the Kenosha Location that day as she did not even introduce herself to me and broke down, crying. Danyel offered me water retrieved my paperwork for the other room and assisted me with the procedure as I did not feel comfortable, safe, or welcomed thanks to the other employee that was working there that same day. Again I do not know her name she had dark brown/black hair and wore glasses. Danyel was able to accommodate me shortly after assisting the patient before me. She made the process smooth from start to finish and made me feel comfortable, respected and heard. She was wonderful to work with and had a positive bedside manner and gentle demeanor. I would come back ONLY because she works there. For the other staff that you had hired and working there that day I think some action needs to be taken for the mistreatment of patients and her attitude needs to improve. Luckily I only utilize quest diagnostics for my castle branch requirements for my college criteria for clinicals, but I will be informing everyone I know of my experience there as I could not get a hold of anybody on the 800 number and there was no manager present as there is no one at the window to help check patients in and I will be letting my college know about the experience that I had to see if they can utilize other services because this was the worst experience I have ever had in any type of healthcare in my whole entire life and I would not recommend their services to anyone else. Danyel was amazing! Please keep her!
• VH

  vvs.alicia Hernandez

  Mar 23, 2026
  1.0
  So unprofessional have you book an appointment just to not even get you in for hours no way to contact them and they give no communication for inconveniences on their end.
• JM

  Jack M

  Mar 21, 2026
  5.0
  Danyel was an absolutely wonderful person. She made me comfortable and just had great vibes

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