LensCrafters

Reviews

• DC

  Diego C

  2 days ago
  5.0
  Was a greatt experience getting new glasses for me, helped me pick out the perfect ones and appreciated that so much, they would go far just for you to love what you will be wearing plus great and cool exams for you to see better😉 five starrr
• PC

  Pepe Calix

  Mar 12, 2026
  1.0
  Subject: Complaint About Poor Customer Service – March 12 I am writing to report a very disappointing experience I had at a LensCrafters store on March 12 at around 7:30 PM. I had ordered a pair of glasses online and came into the store to ask if someone could switch the lenses from my current glasses to the new ones. I currently have Meta glasses Gen 1 and had purchased Gen 2, so I wanted to see if it was possible to transfer my lenses. When I asked the associate for help, she immediately denied the request without offering any explanation or trying to assist further. The interaction felt very dismissive. She was also rude in her tone, walked away while I was speaking, and took a long time to come back. During the entire interaction, there was very little communication, which made the situation uncomfortable. Because of how I was treated, I ended up leaving the store without receiving any help. I have not felt that uncomfortable in a retail store in a long time. Unfortunately, I did not catch the employee’s name. However, she had very short blonde/whitish hair and a colorful greenish tattoo on her chest. This experience was extremely disappointing. As a customer, I expect to be treated respectfully and at least be given proper assistance or an explanation. After this interaction, I am unsure if I want to return if this is how customers are treated. I hope this matter can be reviewed so that future customers do not have a similar experience.
• SS

  Sky

  Mar 11, 2026
  5.0
  It had been a few years since my last eye exam, and although I’d never visited this location before, I figured it was worth avoiding unnecessary rush hour traffic. I was running a few minutes behind but made it just within the 10‑minute cutoff — thank you again for the grace. Right away, the storefront caught my eye. I noticed A$AP Rocky on the window display and thought, “Okay, LensCrafters got some money,” but stepping inside completely surprised me. The layout and design felt like walking into a Beverly Hills boutique — modern, clean, and genuinely impressive. A gentleman greeted me and guided me to the check‑in counter, where two lovely ladies helped me get started. Zhee checked me in and handled the preliminary tests before I met with Dr. Pratt. Dr. Pratt was kind, straightforward, and efficient — in and out without any confusion. Afterward, Megan explained the next steps and who I’d be working with if she wasn’t available. And then came Andrea, the cherry on top of the entire visit. She walked me through every pair of glasses I had selected, helped narrow down the best options, and made the process feel fun instead of overwhelming. I was quite impressed with Andrea’s ability to multitask and form a genuine conversation at the same time. The ladies nearby even chimed in with honest opinions about which lens color worked best for my sunglasses. I used to think prescription sunglasses were unnecessary — then I got closer to 30 and realized regular shades just don’t cut it anymore. The joys of aging gracefully. Thank you to everyone for your kindness, patience, and support. I’m genuinely excited to pick up my new glasses and shades. 20/10 service :)
• AR

  Alexander Renish

  Feb 24, 2026
  5.0
  Double posting to make sure Tara gets the recognition she deserves. The eye doctor, pre screen tech and lastly Tara was 10/10. Tara helped me find the lenses and glasses that best fit my job and needs without being pushy. She asked for additional perks/discounts to make sure I was getting the best deal possible. New frames, contacts the whole bundle. Really good experience
• EK

  Erica Kelly

  Feb 19, 2026
  5.0
  I really love this location! It's been close to 12 years and I continue to be wowed by this team. Today's appointment kicked off with Zhee. She is an insurance whiz and was so understanding with this apprehensive patient. I learned so much from her today and really appreciate her easy going way. It's obvious she's passionate about what she does. As always, Dr. Scott Schumacher was amazing. He clearly loves what he does and provides the most thorough explanations. Finally, Anita helped me checkout. Her enthusiasm for the space was contagious. Way to go Len Crafters Greenfield!! We are so fortunate to have this fantastic shop in our neighborhood.

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