LensCrafters

4.4
328 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
303 Bay Park Square, Green Bay, WI
54304-5104, United States

Hours

Reviews

4.4
328 reviews
5 stars
274
4 stars
8
3 stars
2
2 stars
3
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Anna, Lincoln, and Brianna.

Eye Exams

The eye exams received positive feedback for being thorough and informative, with several customers highlighting the professionalism of the doctors.

Mixed Experiences

While many reviews were positive, there were notable complaints about poor customer service, particularly regarding responsiveness and handling of issues.

Product Selection

Customers appreciated the wide selection of frames and the ability to find suitable options, although some expressed frustration with pricing and policies.
  • JK
    Jenny Knox
    Jan 1, 2026
    5.0
    EXCELLENT customer service! They were all so friendly and very knowledgeable. Highly recommend.
  • BH
    Brook Heebner
    Dec 22, 2025
    5.0
    Lincoln helped us re adjust some bent glasses we bought here a few months ago. Very nice
  • SS
    Shawn Sanders
    Dec 22, 2025
    5.0
    Brianna was amazing. I have been to many stores looking for glasses. She was the only one that acknowledge me when I walked in. She was very informative and helpful. Thank you for having her as one of your employees. I will definitely recommend LensCrafters at Bay Park Square Mall in Green Bay Wisconsin.
  • BB
    Brea Borchert
    Dec 16, 2025
    5.0
    All of the staff was extremely helpful from helping me find the frames I wanted to order the best deals possible with my insurance applied and their in-store discounts at the time. The doctor was so thorough and detailed with his exam, very personable, made me feel comfortable, and even tweets my prescription just slightly, which was something I wanted done, but didn’t even have to say anything. He noticed it needed to be tweaked during his exam which I was really pleased about. I have used LensCrafters prior to this visit, but just to get the frames because of the great selection/brands and got the actual exam closer to home at a different eye care facility. From now on, I will get Brea,my eye exams and my frames from LensCrafters due to this pleasant experience!
  • SJ
    Shirley Jauquet
    Nov 29, 2025
    5.0
    The LensCrafters in Bay Park has excellent employees! The Dr. took his time and explained everything. The technician, Lincoln, was very helpful without being pushy. Overall a five star experience!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.