LensCrafters

4.5
299 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
5684 N Centerpark Way, Glendale, WI
53217-4539, United States

Hours

Reviews

4.5
299 reviews
5 stars
248
4 stars
14
3 stars
3
2 stars
8
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Milton, Jessica, and Paola.

Eye Exam Experience

Several reviews highlighted positive experiences during eye exams, noting the professionalism and thoroughness of the staff.

Product Issues

There were complaints about incorrect prescriptions and delays in receiving glasses or contact lenses, leading to frustration among some customers.

Efficiency

Customers appreciated the quick service and efficiency in processing orders and repairs, with many noting fast turnaround times.

Mixed Experiences

While many reviews were positive, some customers reported unhelpful or unfriendly staff, indicating inconsistency in service quality.
  • GE
    Ghost Ex0tic
    Nov 14, 2025
    5.0
    They were very knowledgeable and very helpful! I would definitely recommend!!
  • LJ
    Lathea James
    Oct 30, 2025
    5.0
    Karen did a great job! This is my second time at this location and both times were amazing.
  • SC
    Sarah Campbell
    Oct 16, 2025
    5.0
    Sophia is awesome! Customer service was top notch and she was very helpful!
  • TL
    Terri Lyon
    Oct 15, 2025
    3.0
    We went to review Nuance hearing frames and they were able to demonstrate them well however they would not communicate how much a prescription lenses would cost without a prescription in hand.
  • AM
    Ali Moghassemi
    Oct 7, 2025
    5.0
    Had my eye exam there, great people and great experience. Thanks.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.