LensCrafters

4.5
311 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
5684 N Centerpark Way, Glendale, WI
53217-4539, United States

Hours

Reviews

4.5
311 reviews
5 stars
257
4 stars
15
3 stars
3
2 stars
8
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Jessica, Milton, and Paola.

Mixed Experiences

While many reviews highlighted positive experiences, there were significant complaints about rude staff, unhelpful service, and issues with prescriptions.

Efficiency

Several customers noted quick service and efficient processes, particularly in getting glasses and repairs done swiftly.

Communication Issues

Multiple reviews pointed out problems with communication, including difficulty reaching the store by phone and issues with order tracking.

Product Quality

There were complaints about incorrect prescriptions and problems with lenses, leading to dissatisfaction with the product quality.
  • JS
    Julian Sormrude
    5 days ago
    5.0
    Didn't visit this location but the Manager Sophia helped out a new manager at another location to get my purchase of frames and lenses to go thru. If your going to choose a location, Bayshore and Wauwatosa have great Teams.
  • LO
    Laura O'Loughlin
    Dec 27, 2025
    1.0
    Would not recommend. Manager named Sophia was rude and not helpful.
  • MG
    michael gerstner
    Dec 20, 2025
    5.0
    Amanda was the most. She made it so I had enough money left over to buy a pair of prescription sun glasses too to go along with the regular pair I purchased. They fit my budget. Like getting two for one. Thanks.
  • PL
    Peter Larson
    Dec 13, 2025
    5.0
    Amanda explained all the options clearly and gave reasons for her recommendations
  • TT
    Todd Taylor
    Nov 28, 2025
    4.0
    My service tech was knowledgeable, swift and friendly.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.