Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
754 reviews
5 stars
670
4 stars
15
3 stars4
2 stars
18
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, particularly highlighting individuals like Ace and Anna for their exceptional service.
Order Fulfillment Issues
Several reviews mentioned significant delays and poor communication regarding the status of orders, particularly for glasses, leading to frustration among customers.
Professionalism
While some staff were noted for their professionalism and thoroughness, others were criticized for rudeness and lack of engagement, impacting the overall customer experience.
Eye Exam Experience
Customers generally reported positive experiences with eye exams, noting thoroughness and clarity in explanations, although some felt rushed during the process.
Product Quality Concerns
There were complaints regarding the quality of glasses and lenses, with some customers experiencing issues shortly after purchase, leading to dissatisfaction.
- KHKristin HJan 4, 20261.0Buyer beware! You may receive frames that were display models instead of the brand new ones you paid for. This happened to me: I ordered lenses and NEW Gucci frames at the Brookfield location on 12/8/25. I was called on 12/17 and message was left telling me my lenses were ready. I then went to the store and was told that there was a mistake and my FRAMES didn’t get ordered on 12/8 when my lenses got ordered. I paid for frames and lenses in full, but the associate erroneously rang the sale up as “lenses only” so my frames didn’t automatically get ordered and why I got a call when my “lenses”arrived. There was much confusion until the two associates figured out what happened. They were going to get the DISPLAY frames that people try on and drop in store and said my glasses should be ready in 1-2 days, that the lenses just needed to be put in. I EXPRESSLY VERBALIZED THAT I DID NOT WANT USED DISPLAY FRAMES. I said I had no problem waiting until they ordered me the BRAND NEW FRAMES. They told me that’s what they would do. Well, I called on Friday and inquired the status of my glasses and was told they would have to have a manager call me because they didn’t know the status. I said ok. I had called because I feared that since my order was messed up one time that it could happen again. I just really wanted to ensure that the frames were ordered no big deal on the time since things get delayed because of the holidays. Today I get an automated text message that my glasses were ready so I went to pick them up. Now I never actually received a call from anyone like was promised. I get home and realize that I have no Gucci dust cloth nor the certificate of authenticity!!!! My husband has many pairs of Gucci glasses and he showed me what they were supposed to come with. Knowing that my call on Friday triggered someone to grab the display frames and 2 days later my “glasses” are ready. I’m beyond disappointed that I was given the floor model frames simply because a manager most likely didn’t care and didn’t want to figure out when my frames would arrive. I am hoping Lens Crafters will make this right.
- DKDeepak KaushikDec 24, 20252.0Extremely poor service I have experienced with my prescription Meta Ray-Ban glasses order. At the time of placing the order online, LensCrafters clearly stated that the glasses would be delivered within a maximum of 7 days. Despite this assurance, there was no update or delivery even after two weeks. I was forced to contact customer care myself, at which point I was informed that the product was out of stock. This information was never proactively communicated to me, which is completely unacceptable. I was then assured that the glasses would be delivered within a week. Since then, I have followed up multiple times, only to receive vague responses and no resolution. Each interaction has required me to chase your team for basic information about my own order. Most recently, on December 23rd, I was explicitly told that the glasses would be delivered on December 24th. Once again, this commitment was not honored. This entire experience reflects a serious lack of professionalism, accountability, and customer communication. Delays may happen, but failing to inform customers and repeatedly providing false delivery promises is unacceptable—especially for a prescription product.
- PCPatrick CornellDec 24, 20255.0Great staff and complete exam
- HMHaley MeentsDec 14, 20255.0Greeted right away and helped immediately! Great location and lovely staff. :)
- JJJames JonesDec 13, 20255.0Eye exam was explained well. Nice selection of frames. Seems a good value
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Brookfield offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands such as Prada, Burberry, and Versace. They also offer prescription wearable technology such as Ray-Ban Meta and Oakley Meta.
What are the store hours for LensCrafters at Brookfield Fashion Center?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Does LensCrafters accept vision insurance, and which plans are accepted?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others. All prescriptions are welcome.
How can I schedule an eye exam appointment at LensCrafters Brookfield?
You can schedule your eye exam online through the LensCrafters website using the provided booking link or by visiting the store directly at the Brookfield Fashion Center.
What payment options does LensCrafters accept?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa for payment.
Does LensCrafters provide in-store pickup for eyewear?
Yes, LensCrafters offers in-store pickup services for your convenience.
Are the LensCrafters facilities accessible for wheelchair users?
Yes, LensCrafters has a wheelchair-accessible entrance to accommodate all customers.
Where is LensCrafters located in Brookfield?
LensCrafters is located at 16970A W Bluemound Rd inside the Brookfield Fashion Center, Brookfield, WI 53005-5952.
What nearby places can I visit when I come to LensCrafters at Brookfield Fashion Center?
Nearby you can visit Benefit Cosmetics BrowBar for beauty treatments, Top Fitness Store if you're interested in sporting goods or bike rentals, and Ulta Beauty for cosmetics and skincare. These locations provide convenient options for pampering and shopping before or after your eye care visit.
How can the nearby Doctors of Optometry at Brookfield Fashion Center assist me in conjunction with LensCrafters?
The nearby Doctors of Optometry provide comprehensive eye exams and medical eye care, which complement LensCrafters' optical services including eyewear and lens solutions. Visiting these optometrists can ensure a thorough eye health evaluation before selecting eyewear at LensCrafters.