Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
748 reviews
5 stars
666
4 stars
15
3 stars4
2 stars
17
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, several reviews highlighted instances of rudeness and unprofessional behavior from certain employees.
Staff Performance
Specific employees, particularly Ace and Constance, received high praise for their exceptional service, while others were criticized for being dismissive or unhelpful.
Appointment Issues
Multiple customers reported frustrations with appointment scheduling and delays, including long wait times and lack of communication regarding their status.
Product Quality
Some customers expressed dissatisfaction with the quality of glasses and lenses, citing issues with prescriptions and the durability of products.
Overall Experience
The overall experience varied significantly, with some customers having positive interactions and others feeling neglected or undervalued.
- VJVickie JacobsNov 16, 20255.0I was there with my 85 year old mother who broke her driving glasses. Anna B. Assistant manager took great care of her. She had and exam and help her find exactly what she wanted taking into consideration her eye insurance benefits. Anna did and excellent job explaining everything and was very compassionate.
- AYArlene YachNov 14, 20255.0AMAZING!!! I am a new customer to you. Always went to Wisconsin Vision who now treat the customers very poorly. Very Rude especially on Sunset in Waukesha. Overpriced Exams that are not as thorough as the one I received today. I will always come to you now for my vision needs. Anna B and Dr Paul are both so pleasant to work with. THANK YOU
- GSGrace SchneiderNov 6, 20255.0Anna was the most helpful! She helped me find the best option for me and for my price range. She’s a gem.
- MBMothana BawanehOct 28, 20251.0My review is not for the doctor or the exam person. Its for the staff of the place. I arrived 5 minutes before my test and was delayed about 14 minutes. When I went to ask one of the employees, she was extremely rude and handled my frustration in a really bad way. She immediately went into defence and tried to dismiss me as fast as possible. Iasked her where is the manager and she told me she is the manager. This was even worse. The rest of the staff were also pocker faced and 0 smiles. Even when I did the checkout, I said thank you to the employee handling me and she did not even reply, look at me, or even smile. This is by far my worst experience at a vision center. If that was the manager, what to expect from the rest? The exam itself was fine no complaints.
- BTbillie thomasOct 10, 20255.0Christian provided excellent service making sure I got the best lenses with my insurance and Leddy was helpful in telling me about the varilux quality. I am very excited to get my new glasses.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Brookfield offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands such as Prada, Burberry, and Versace. They also offer prescription wearable technology such as Ray-Ban Meta and Oakley Meta.
What are the store hours for LensCrafters at Brookfield Fashion Center?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Does LensCrafters accept vision insurance, and which plans are accepted?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others. All prescriptions are welcome.
How can I schedule an eye exam appointment at LensCrafters Brookfield?
You can schedule your eye exam online through the LensCrafters website using the provided booking link or by visiting the store directly at the Brookfield Fashion Center.
What payment options does LensCrafters accept?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa for payment.
Does LensCrafters provide in-store pickup for eyewear?
Yes, LensCrafters offers in-store pickup services for your convenience.
Are the LensCrafters facilities accessible for wheelchair users?
Yes, LensCrafters has a wheelchair-accessible entrance to accommodate all customers.
Where is LensCrafters located in Brookfield?
LensCrafters is located at 16970A W Bluemound Rd inside the Brookfield Fashion Center, Brookfield, WI 53005-5952.
What nearby places can I visit when I come to LensCrafters at Brookfield Fashion Center?
Nearby you can visit Benefit Cosmetics BrowBar for beauty treatments, Top Fitness Store if you're interested in sporting goods or bike rentals, and Ulta Beauty for cosmetics and skincare. These locations provide convenient options for pampering and shopping before or after your eye care visit.
How can the nearby Doctors of Optometry at Brookfield Fashion Center assist me in conjunction with LensCrafters?
The nearby Doctors of Optometry provide comprehensive eye exams and medical eye care, which complement LensCrafters' optical services including eyewear and lens solutions. Visiting these optometrists can ensure a thorough eye health evaluation before selecting eyewear at LensCrafters.