National Seating & Mobility

Reviews

• TA

  Tracey Anderson

  Mar 27, 2026
  5.0
  Really can't say enough good things about NSM..I've been with them for my mobility equipment needs since 2021. You can tell the staff really care and seem to enjoy what they do especially Wes, Brent & Hayley. The technicians are prompt, personable, and a wealth of knowledge about the different equipment options. Wait times for equipment repairs are very reasonable in spite of my insurance company's many mandatory hoops. Highly recommend. Best mobility equipment company in the area hands down!
• MD

  Michelle Drake

  Mar 4, 2026
  5.0
  I just had to take a moment to shout out two incredible people at the Vancouver, WA branch — Hayle and Brent — because they went so far above and beyond that I had to write this review. I have owned my Quantum Edge 3 for over five years. As with any equipment of that age, I recently began experiencing a series of significant mechanical failures — all occurring within the span of just three weeks. These included failing lighting modules, a deteriorating seating module, and most alarmingly, a joystick that caught fire. As a wheelchair user, these were not minor inconveniences; they were urgent situations that directly impacted my mobility and safety. It was a stressful, overwhelming stretch, and I was completely dependent on getting my chair back up and running. Enter Hayle. Every single time I called, she answered with warmth and professionalism. She worked her magic behind the scenes to get a technician out to me as quickly as possible — no runaround, no being put on hold indefinitely, just calm, competent, pleasant customer service when I needed it most. She is an absolute gem and the kind of person who makes you feel like you're in good hands the moment she picks up the phone. And then there's Brent — hands down one of the best wheelchair technicians I've ever worked with. While troubleshooting my chair, he didn't just follow the obvious path. He listened. He caught a subtle clicking sound that most techs would have missed entirely, correctly identifying it as a seating module issue rather than the joystick problem we assumed it was. He then bypassed the faulty module on the spot to restore power to my chair and get me mobile again. Brent didn't just fix my chair — he gave me my independence back. If you're a wheelchair user and you want a team that actually cares, that listens, that problem-solves creatively, and that treats you with dignity and urgency — ask for Hayle and Brent at the Vancouver, WA branch. They are the gold standard.
• CR

  Crystal Russell

  Jul 9, 2025
  1.0
  Not impressed with the lack of communication at all. I've never had a return call , I've sent pictures of the repairs needing to be done on my father's chair. Have an appointment window but NO confirmation that they are even coming by. Can't get anyone on the phone, and again no voicemail have ever been returned.
• JC

  Julie Cahill

  Jan 31, 2025
  5.0
  The company employees are wonderful to help me to get my needs meet. They are fantastic and champs
• AC

  Amy Crash

  Jun 25, 2024
  5.0
  Wes was amazing ! They kept in contact and delivered my wheelchair in good time. It’s beautiful. Absolutely great experience 💯

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