LensCrafters

Reviews

• TJ

  Tammy Jones

  1 day ago
  5.0
  Gina spent alot of time helping me get the right lenses for the 3 frames I chose! She is phenomenal at paying attention to customer needs that is very rare these days! Thank you Gina! You are the best! If I could give more stars I would! 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
• DF

  Diana Escobar Fulcher

  3 days ago
  2.0
  The service was… inconsistent; one associate gave me a perfectly reasonable ETA, and when I followed up, I was met with a response so pointedly passive-aggressive it felt almost instructional. As if asking a simple question had somehow overstepped. Not quite the tone one expects. The doctor, however, was exceptional; calm, attentive, and refreshingly competent. Easily the highlight; five stars, without question. The “designer” selection leans dated; heavy on logos, light on taste. Finding something modern without it announcing itself from across the room proved… unlikely. For a store positioning itself as high-end, the atmosphere feels more insistent than refined; a bit too eager, a bit too aware of your wallet. And yes, I left nearly $1K lighter on lenses alone; less out of conviction, more out of fatigue. Overall, it’s polished in theory, but the experience says otherwise. I wouldn’t recommend; unless that aesthetic is exactly your idea of style and designer lvl service.
• JD

  Joey DiJulio

  Apr 4, 2026
  5.0
  Broke off the nose pads off of a pair of sunglasses. Curtis at the Southcenter Lenscrafters took great care of me, replacing the nose pads, tweaking the fit, and even cleaning them - all at no charge! Highly recommend them and Curtis in particular! Wonderful experience!
• EU

  Erik Usher

  Apr 2, 2026
  5.0
  Gina at LensCrafters Southcenter has been helping me for over four years, and she consistently delivers top tier service. She remembers returning customers, pays attention to details, and makes the entire process smooth and efficient every time. Her product knowledge is strong, and she takes the time to make sure everything is right without rushing. It’s rare to find that level of consistency and professionalism. If you want someone reliable who actually cares about the experience, ask for Gina.
• PN

  Poy Nichapha

  Mar 31, 2026
  5.0
  Gina at LensCrafters was so sweet and helpful. She explained everything clearly, took her time with me, and really paid attention to the little details. She even cleaned the lenses on the glasses so I could actually see how the frame looked and make sure I liked it. I really appreciated how patient and thoughtful she was. She made the whole experience feel easy and comfortable. Thanks Gina💖

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