Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
769 reviews
5 stars
682
4 stars
17
3 stars7
2 stars9
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff performance is mixed; while many customers praised the helpfulness and friendliness of staff members like Valerie and Angelina, others reported rude and unprofessional behavior from certain employees.
Eye Care Experience
Several customers highlighted positive experiences with eye exams and consultations, particularly with Dr. Kim, noting thoroughness and professionalism, while others expressed frustration with the TruVision eye center's processes.
Repair Services
Many customers appreciated the quick and efficient repair services for glasses, often completed in under five minutes, with specific praise for staff members like Maria and Fran.
Insurance Issues
Numerous reviews mentioned confusion and dissatisfaction regarding insurance acceptance and billing practices, leading to unexpected out-of-pocket costs for some customers.
Overall Satisfaction
While many customers reported positive experiences and expressed a desire to return, there were significant complaints about service inconsistencies and negative interactions that impacted overall satisfaction.
- CCCassandra ComitaleJan 3, 20264.0**update** I went into the store a couple days after my review and spoke with Jewel the store manager. She was so sweet. She greeted me as soon as I walked in, she quickly took care of the issue. Showed me the order and apologized and seamlessly put in for the replacements. Bypassing the extra time to send in my pair for a replacement she just ordered a whole new pair to also make sure the mistake didn’t happen again. I was delighted she let me keep the case! My daughter’s Armani exchange glasses just came in a dust bag and a cardboard box so she’ll be so excited to have the fancy velvet case! I understand mistakes happen and I was pretty frustrated at first but very impressed by how they handled it! I’ll return for future exams and purchases especially since Jewel is the store manager. Really appreciate you! 💜 I’m so disappointed. I went to this location for me and my daughter’s eye exams and new glasses. It was my first time going to a lenscrafter. We spent $600+ on everything. I bought a pair of $350 Gucci eyeglasses that I was so excited for and really wanted to get before my upcoming surgery. They finally came today and now that I’m home for the night I put them on and they’re the wrong prescription. I suspect they used my daughter’s prescription for both of our glasses because I tried hers on too and they appear to be exactly the same. I told her when I picked them up that I had my contacts in and she just told me to close my eyes so she could check the fit. I’m so confused how this could have happened and failed multiple checks to get my order right. My surgery is in 1 week and I know I won’t have the replacements in time. I just hope they will fix it without charging me. So upsetting.
- MWmatt waidDec 29, 20255.0Great service, friendly staff. Thank you
- SGSuzy GDec 22, 20251.0Employees have zero desire to help. Tried to send me to Bellevue for a simple screw. America's Best was able to help me in 5 minutes...highly recommend them over this joke of an establishment.
- PHPhillip HDec 14, 20251.0Staff incredible rude. I suggest picking a different option.
- TMTeresa MackDec 14, 20255.0The staff is extremely helpful and knowledgeable. I definitely recommend them and greatly appreciated their insight and advice.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters Tacoma Mall offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters?
LensCrafters carries designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tory Burch, and more.
Does LensCrafters accept vision insurance plans?
Yes, most vision insurance plans are accepted including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, among others. All prescriptions are welcome.
What payment options are accepted at LensCrafters Tacoma Mall?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
What are the store hours for LensCrafters in Tacoma Mall?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam at LensCrafters Tacoma Mall?
You can schedule an eye exam online through their scheduling link at LensCrafters' website or via their reservation URL provided.
Is in-store pickup available at LensCrafters Tacoma Mall?
Yes, LensCrafters offers in-store pickup for eyewear and related products.
What nearby stores can I visit when shopping at Tacoma Mall with a visit to LensCrafters?
You can visit nearby stores such as Shiekh Shoes, Vans, Spencer's clothing and gifts, Hollister Co., and Forever 21 for a variety of fashion and accessory options during your shopping trip.
Are there nearby entertainment options close to LensCrafters in Tacoma Mall?
Yes, nearby entertainment options include Game Over Videogames, Pokémon Center, Uncle's Games, and Tokyo Anime which offer video games, toys, and collectibles to enjoy before or after your visit.
What dining options are available near LensCrafters Tacoma Mall?
Near LensCrafters, you can enjoy meals or snacks at places like Kura Revolving Sushi Bar, Kizuki Ramen & Izakaya, Jamba Tacoma Mall smoothie bar, and Lil' Golden Deli for donuts.