LensCrafters

4.9
495 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
14700 E Indiana Ave, Spokane Valley, WA
99216-1841, United States

Hours

Reviews

4.9
495 reviews
5 stars
481
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5
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1
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1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their exceptional service, highlighting individuals like Amanda, Jacob, and Elise for their helpfulness and friendliness.

Quick Repairs

Many reviews noted the efficiency of the staff in repairing glasses quickly, often at no charge, which contributed to a positive customer experience.

Knowledgeable Staff

Customers appreciated the staff's product knowledge and ability to assist with various eyewear needs, enhancing their overall shopping experience.

Welcoming Atmosphere

The store was described as having a friendly and welcoming environment, making customers feel comfortable during their visits.
  • ND
    Natalie Dalager
    5 days ago
    5.0
    Amanda’s customer service was so good. She went above and beyond what we asked for. I’ll definitely be back.
  • DD
    darin Dassow
    Jan 8, 2026
    3.0
    After looking up lens turn around time , site states 1 day but they are not able to accommodate that . 2 WEEKS to get lenses.
  • IH
    Ian Higgins
    Dec 28, 2025
    5.0
    Amanda was great!! Needed my glasses fixed and she was all over it. A couple other places I brought them couldn’t, she had me seeing again within 20 minutes!! Very helpful. Thank you!!
  • JP
    Johnny Pitts
    Dec 26, 2025
    5.0
    Elise repaired and adjusted 3 pair of glasses. Now i can hold off on a new pair until insurance resets for the New Year! Thank you!!
  • TC
    T C
    Dec 15, 2025
    5.0
    LensCrafters is the only place we will buy glasses. Excellent selection and competitive prices. I needed prescription sunglasses and found the perfect pair, confirmed the prescription and custom fit and was out the door in no time at all. But the main reason for this review is to highlight a LensCrafters staff member. Amanda was an absolute joy to work with. Aside from her obvious experience and extensive product knowledge, what sets Amanda apart from most people in the service industry is her wonderful, uplifting personality. Her kindness, and humor brought calm to what was a very busy day in the store. She makes everyone around her more relaxed. I watched other customers listening to our conversation smile as they waited. I hope that LensCrafters upper management keeps Amanda in mind when looking for their next district manager promotion. I've owned a business and can say for sure that employees like Amanda are a rare gift to an employer and your customers.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.