StretchLab

Reviews

• HC

  Harmeet Chawla

  3 days ago
  4.0
  Quality stretch time with Tessa. She’s really empathetic, skilled and patient. Helped me get through some pretty tight lower body muscles. Esp quads, flutes and calves. I’m unsure about the membership as the pricing is high and the reviews aren’t looking great, but Tessa was amazing (5stars to her)
• JS

  Julie Shaffer

  Mar 30, 2026
  1.0
  I would strongly caution anyone considering StretchLab South Lake Union to read this before purchasing a package. I purchased a package in good faith, hoping assisted stretching would improve stiffness in my leg. Instead, after one session from that package, I left the studio walking significantly worse and remained that way for several days. The decline in mobility was immediate and disrupted my normal daily functioning. I reported the issue to the studio on October 1, 2025. I have since heard back from the Washington State Attorney General’s Office, who advised that the general manager has not responded to their inquiry. Based on that, I am now considering next steps. There was no call back, no follow up, and no attempt to address what happened. The only response I eventually received came weeks later from Arjen Sundher, General Manager at StretchLab South Lake Union. By that point, the lack of timely communication had already made resolution more difficult. The matter remains unresolved. A separate and serious concern is that this studio does not provide customers with a written refund policy. Customers are encouraged to purchase packages costing hundreds of dollars, yet there is no written guidance outlining refunds or consumer protections if something goes wrong. Because the studio failed to address the situation, I escalated the matter. I have: • Contacted StretchLab corporate offices • Filed a complaint with the Better Business Bureau • Submitted a complaint to the Washington State Attorney General’s Consumer Protection Division Despite these steps, the issue remains unresolved due to the general manager’s failure to meaningfully address the situation. I am now out hundreds of dollars for services that resulted in harm and were not responsibly handled. When a business provides services that affect physical well being, clear communication, transparency, and accountability are not optional. They are basic standards. That was not my experience at this location. Anyone considering this studio should ask direct questions about staff training, safety protocols, and refund policies before purchasing any package. No written refund policy, no accountability, and no follow up after a reported injury should be considered a serious red flag.
• LW

  Laura Wolf

  Mar 18, 2026
  5.0
  Excellent stretch session with Zach.
• RH

  rennie hill

  Mar 1, 2026
  5.0
  Ben was great! Knowledgeable and professional. Established a trusting environment. Still enjoying the after effects of the stretching. Thanks!!
• JB

  Jim Brown

  Feb 24, 2026
  5.0
  Really good first visit. The “stretchologist” listened to my issues and customized a session around them. He was knowledgeable, friendly and attentive. Thx Jase!

Frequently Asked Questions About StretchLab