Warby Parker Capitol Hill

Reviews

• TK

  Troy Kaser

  Mar 18, 2026
  5.0
  Great experience picking out some new frames! WP has a great online experience but I prefered trying them on in person. The staff were helpful and efficient without being pushy.
• HB

  Hana Biele

  Mar 17, 2026
  5.0
  The staff here are truly next-level—friendly, patient, and incredibly helpful from start to finish! After a frustrating experience at another location where I felt rushed into a purchase that didn’t even fit properly, this team completely turned things around for me. Even though I was technically past the exchange window, they went above and beyond to make an exception. They took the time to carefully walk me through new options, making sure everything fit perfectly and matched exactly what I was looking for—no rushing, no pressure, just genuine care. On top of that, they waived expedited shipping, which was such an unexpected and thoughtful touch. I left feeling valued and taken care of, and I couldn’t be more excited for my new glasses. Huge thank you to this amazing team—you’ve earned a loyal customer!
• CM

  Courtney Marsman

  Mar 7, 2026
  5.0
  So helpful, helped me cut costs and find the most affordable solution for my needs!! Very friendly and helpful staff and their six month lenses replacement policy gave me peace of mind when changing prescriptions. Shout out to Jordan for adjusting my glasses to fit like a glove!! Thank you!
• AL

  Angie Lan

  Feb 26, 2026
  5.0
  I’ve been a Warby Parker fan for several years and have visited multiple locations in Seattle and the Bay Area. Even though I have to find street parking, I consistently prefer this location because the staff are so helpful, experienced, and patient. I’ve also had the best results with frame adjustments here — they really take the time to get the fit just right. This week I came in looking for new computer glasses after realizing the pair I bought online a few months ago just wasn’t fitting the way I wanted. I’m so glad I decided to come in. Kya made the search feel effortless, even delightful. She listened carefully to what I was looking for and thoughtfully presented several options that truly suited my needs. I decided to pick up a pair of sunglasses too and am really excited about both pairs :) Before this, I’d only purchased frames online from Warby Parker, but this in-store experience was far more personalized and enjoyable. Kya was an exceptional consultant and a wonderful sounding board throughout the entire process.
• SW

  Sally Webb

  Feb 21, 2026
  5.0
  Impressed & Relieved Personally, I found the in-store experience seamlessly positive; whereas their online purchasing didn’t work for me. My friend and I both needed new prescription glasses; however, there’s close to a 40 yr difference in our ages. I needed Progressives; she did not. It was very helpful and facilitated our getting this process completed quickly … and it as enjoyably as I can imagine recognizing that I do NOT like clothes (or glasses) shopping. Millions of options makes me want to flee; however, the staff were fully present with us. They all knew the full product line, pulled out what we needed, offered other styles when we explained something that still WASN’T quite right for us … they cut our decision-making time to its minimum. We left the store excited that this task was behind us…and excited about receiving our new glasses in about two weeks Paid & left with printed receipt & emailed receipt. Love that we will have a full 30 days after receipt of glasses to return them - for any reason. I certainly do not want to; however. it is important. I’ve found with age I no longer can get away with almost any weight or style glasses…the skin on the bridge of my nose gets bruised very easily = becomes quite painful if not very light and a perfect fit. Not a single style, of the many WP styles of glasses I tried on, felt like they would be a proble m for me. Not as expected! Even so, having that 30 day grace period to return any glasses if they later prove uncomfortable…🙌🏼👌🏼 Lastly…I love the Warby Parker Mission! It parallels my own beliefs. We need so much more of such companies!

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