Planet Fitness

Reviews

• EW

  Eric Weigle

  Nov 14, 2025
  3.0
  I get the sense there's not a lot of money in the repair budget. Leaky pipes over the men's locker room were dripping into trash cans for weeks and now a couple months later nothing has been done to repair the water damaged lockers and ceiling. The locker room is also not cleaned well enough, there's often bits of trash and most surfaces look pretty grimy. On the other hand, most of the machines are working most of the time, staff seem nice enough, and let's be real it's a $15 gym membership it's not like your expectations should be through the roof. 3/5 stars.
• MF

  Michaela Fournier

  Nov 8, 2025
  5.0
  To the girl who stole my keys and AirPods with the Alaska keychain, PLEASE leave my keys in a random locker. I don’t care about the AirPods but please let the front desk find the keys.
• EK

  Erin Kelley

  Nov 1, 2025
  4.0
  This location, is a bit smaller, similar to most urban counterparts, and felt bright, organized, and very clean. A major plus is that it's open 24/7. Fernie at the front desk was notably nice and helpful. The Black Card club amenities are good, featuring the usual tanning, red light, massage, hydro, and chairs, plus a Hybrid unit (tan/red light) that I haven't seen outside of California—a feature I enjoy. Parking is available: I parked for free in the attached garage early on a Saturday morning (look for the designated retail section). My only suggestions would be to introduce some free weights like Hammer strength equipment (beyond just the machines and Smith machines) and, ideally, for all locations to add standalone barbells, squat racks, and sleds in the future.
• ME

  M Edwards

  Oct 14, 2025
  2.0
  This club is having issues keeping up with cleaning & repairs. Negative posts about the cleanliness of this club are responded to by saying contact management?? 1. Management should be reading the reviews. 2. If management is not reading the reviews, maybe the Google responder should tell management to read the reviews, not tell disgruntled customers to send a copy of their review to an email or contact management.
• KK

  Kat

  Oct 11, 2025
  1.0
  Wrote 2 messages to the "Contact Us" section on their site. No response and no change so perhaps a review will better catch their attention. This is in regards to a continuous UNPROFESSIONAL employee. Continuous! It's the bald employee who works in the very very early morning hours. Today he was laying in the massage chair in his uniform shirt talking LOUDLY to a friend. Didn't enjoy my massage as I had to listen to all this. I am guessing this is not allowed but who is to monitor him if NO manager is there in the extremely early morning hours? Prior to that, for weeks we notice that he is the ONLY employee that does not even look at members coming or leaving the gym. At the front desk he is always buried in his phone. Unlike all the other employees, there is ZERO acknowledgement from him to any customers coming or going. No eye contact, not even a nod. Just buried in his phone for most of his shift EVERY SINGLE TIME. A bit concerning because this gym is notorious for having unhoused people try to sneak in. How will he even catch them if he NEVER LOOKS UP when people come and go. My spouse and I joke that when we arrive when he is working we feel scared to ask to use the Black Card spa because this employee gives "Don't bother me" vibes. All the other employees, not only at the Ballard gym but even the Aurora one and Edmonds one are all wonderfully postive, welcoming and friendly. But NOT THIS employee. How on earth did he get this job? This job is customer service and yet this guy seems like he hates even looking at people more than anything! One time he was sitting in a chair behind the front desk with his shirt halfway off (like a teenager sitting in their bedroom a little too comfy) and NOT someone who is professionally at work. All the other employees are either happily greeting customers OR working hard pushing the cleaning cart around. Not this guy! Doesn't do either. Just buried in his phone. I challenge management or the owner to come in when he's working and see for yourself! This guy needs to go! Seriously HOW did he get this job? Unprofessional. Another reason his lack of wanting to greet customers is NOT helping is because about a week ago, customers were being told they HAD to scan the code to now start having their parking validated for the garage otherwise it's like a $70 ticket! Important info! Thank goodness it was another employee working when I came in who told me and all the customers! As soon as bald guy though started his shift guess what??? He told NO ONE!! I watched 30 people walk in as I worked out and he told NO ONE. Just did his usual - looked DOWN at his phone the whole time! So ALL those customers were at risk for a ticket. That is called LAZINESS!! Me and my spouse are no longer going to go here. This employee needs to go! Bet ya other customers notice all this in him too!!! Worst employee ever!!

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