Planet Fitness

Reviews

• MV

  Mary Vogel

  Nov 13, 2025
  2.0
  I understand membership is roughly $10/month with some yearly fees, but the staff can do way more by just going around the gym and checking the bins and spray bottles. They are often overflowing, without paper towels (or placed just on top of the dispenser), and the spray bottles are hap havaradly screwed on which leads to some near spills (I always end up screwing them back on). This picture is when I entered the gym at almost 7pm, and it stayed the same way until I left at 8:20/8:30pm. A little more care from the staff would be greatly appreciated.
• DA

  D Alyx

  Nov 11, 2025
  4.0
  Pretty good I just wish I could scan my black card membership and not have to talk to the front desk in order to activate the spa equipment
• EK

  Erin Kelley

  Oct 31, 2025
  4.0
  This suburban Planet Fitness offers a solid overall experience. The gym is well-equipped with a good selection of machines for strength, cardio, and functional training. A highlight is the expanded schedule, with 24-hour access available on key weekdays, complemented by large locker rooms and plenty of parking. Cleanliness was average upon my arrival around 4 AM. Some trash cans were overflowing, and the bathrooms required servicing. This is likely due to the early hour, but I hope to see more consistent, round-the-clock cleaning staff presence, as is common at other branches. Note: You will need your own lock for the storage lockers. Be mindful of your surroundings, as the immediate area can occasionally feel sketchy. The standard Black Card benefits are available, including access to the massage chairs, HydroMassage beds, tanning, and red light therapy areas. My wish list for future upgrades includes adopting the hybrid tanning/red light units often seen in California locations, as well as introducing the new cold therapy chairs. Functional equipment like sleds and dedicated freestanding squat rack stations (not just Smith's) would also be a great future addition. Feedback for the corporate social media response team: While helpful, the default response to contact the local management team on many reviews is wearing thin. I strongly suggest either encouraging the franchisee to engage directly with their reviews or offering a concrete promise to provide the feedback to them.
• JA

  Julian Alvira

  Oct 27, 2025
  1.0
  Had a horrible experience here with membership and management regarding excessive late fees exceeding in 3 times a normal monthly charge for the black card membership I never used. After getting a hard nose to being told of a discrepancy with my pmt set up. Their only option to notify me was only through the app they noted. * if I never went there even once! They never attempted to notify me by email nor phone due to it’s not policy to notify customers of pmt issues other than the app. If I hadn’t noticed my bank account and the overcharges I would have never caught the discrepancies of triple monthly charges! The management gets a serious thumbs down at working out the issue noting it was my fault. But that didn’t stop them from triple charging my act monthly. They had an obligation to notify me of issues to my pmt set up, other than an app that was never used during a visit. They had no problem charging me with no customer service out come. Where’s the customer service training? I will now have to dispute the fraud overcharges through my bank and better business bureau for shady business practices of late fee abuse. I immediately canceled this membership. Think twice before you get a membership here. Never again. Extremely disgusted with their tactics.
• LS

  Lane Stadlman

  Oct 27, 2025
  4.0
  Open 24-3 NOT 24-5, often late opening Monday morning 5am. We all made the time to get here, where is the staff to open this location?

Frequently Asked Questions About Planet Fitness