Planet Fitness

4.2
215 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1711 George Washington Way, Richland, WA
99354, United States

Hours

Reviews

4.2
215 reviews
5 stars
135
4 stars
35
3 stars
14
2 stars
10
1 star
21

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The gym is frequently noted for its cleanliness, with many customers appreciating the well-maintained facilities.

Friendly Staff

Customers consistently highlight the friendliness and helpfulness of the staff, contributing to a welcoming atmosphere.

Equipment Issues

There are frequent complaints about broken equipment and a lack of available machines, particularly for weight training.

Membership Concerns

Several reviews express frustration with the difficulty of canceling memberships and issues related to billing practices.

Crowded Environment

During peak times, the gym can become crowded, leading to waits for equipment, especially during the summer months with high school passes.
  • DD
    Douglas Driver
    Oct 17, 2025
    4.0
    After many years as members of a large health club we realized that we were utilizing only a small part of the facility; coincidentally, the part that Planet Fitness provides. The cost savings were huge. There are pro’s and con’s of PF. Some of the pro’s, beyond cost savings, are that it never seems very crowded, the staff are usually friendly and helpful, the place appears very clean and orderly, and there is a huge abundance of cardio machines, i.e. treadmills, ellipticals, stair steppers, and air gliders. There are a lot of con’s, none of which prevent us from really liking this place. The con’s are that the over abundance of cardio machines is at the expense of other weight machines. There are not enough ab, arm, leg, etc. machines. It’s common to have many people waiting to use a popular machine of which there is only one. There are two huge ceiling fans running 24/7, which are great in the summer, but very chilly at other times. The towels available to clean the machines after use are of the quality you might find in an elementary school restroom and pretty annoying! All in all, we like the place and will probably stay for years.
  • GC
    greg coffey
    Sep 30, 2025
    5.0
    Very clean... not to crowded
  • SN
    Serena Nozawa
    Sep 20, 2025
    2.0
    The staff are super nice and friendly. They also do a great job of keeping the gym clean. However, it's really frustrating to pay for the black card and always have equipment "out of service". Specifically the stair-steppers!! There are only 4 stair steppers, which is already very limiting. Of the 4, they all rotate being out of order and there's really only 3. I've noticed that all but 1 have a broken step. Today I went to the gym and there is only 1 functioning stair stepper! I've pointed this out to the staff months ago that having only 4 stair steppers (especially when 1 is always unusable) sucks and there are too many other cardio machines people don't use. They could easily swap out a couple of treadmills or ellipticals for a few more stair steppers.
  • JD
    J D
    Aug 28, 2025
    1.0
    Do not join this gym. It’s basically a scam!!! The equipment is a joke. Machines are constantly broken, and what they do have is mostly just cables. There are no real weights — no barbells, no squat racks, no proper lifting frames. If you care about weight training, this place will completely waste your time. On top of that, people sit on the machines for ages just texting, so you can’t even use the little equipment that’s available. Summers are even worse. They give three months of free access to all high school kids, and the gym turns into a chaotic zoo. I couldn’t train at all and had to pay for another gym just to get through the summer. But the biggest problem is their shady membership practices. Canceling is almost impossible. My friend tried to cancel and was charged the annual fee not once, not twice, but three separate times. She spent a month calling, visiting, and arguing with the manager. Hours wasted, nothing resolved. To this day, she is still waiting for a refund of the money they illegally overcharged. This is not just bad service — it’s fraud. If you are serious about fitness and don’t want to throw away your money and sanity, avoid this gym at all costs.
  • JH
    Just Him
    Aug 4, 2025
    1.0
    Ive been attended regularly and have been seeing it’s an amazing gym yet one of the male staff during the nights is overly friendly with females in the gym to the point of being able to notice how uncomfortable they get, hopefully this gets resolved! I want to keep enjoying the environment.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Richland, WA?

Planet Fitness is open Monday to Friday from 5:00 AM to midnight, and on Saturday and Sunday from 5:00 AM to 10:00 PM.

Where is Planet Fitness located in Richland, WA?

Planet Fitness is located at 1711 George Washington Way, Richland, WA 99354, US.