LensCrafters

Reviews

• SK

  Sumit Kalawatia

  5 days ago
  1.0
  After paying $$ out of my pocket (on top of insurance), I was first delivered glasses with a drooping frame like it was bent in the middle. They wouldn't acknowledge it is bent but after complaining about it, they let me get a replacement frame. But this time they sold me horrible progressive lenses which are utterly useless. I am struggling to see through them even after a week of using them. On top of that the staff is so rude when you complain. They wouldn't let me talk to the store manager and give excuses that she is on vacation. They wont even give me an email ID so I can email her. I am taking my business away from this place.
• AK

  Abigail Koorn

  Mar 25, 2026
  1.0
  Ordered prescription sunglasses for the first time and when I picked them up I told the staff helping me that the prescription was way too strong but I was quickly dismissed and told that they would take some getting used to. I tried to use them for a couple hours and the prescription was so off it made me nauseous. I brought them back in and tried to explain my issue but I was talked to like I was absolutely stupid by katie and they wouldn’t even test them to see if the prescription was near correct. I left without further assistance.
• JM

  Jessica Mansell

  Mar 25, 2026
  5.0
  I came here for an eye exam and to pick out new frames. All of the staff were really down to Earth and I immediately felt comfortable. Special shoutout to Katie for all her knowledge of the product offerings and her expertise in picking out new frames!
• SY

  Shariq Yousuf

  Mar 16, 2026
  1.0
  I stopped by LensCrafters to get my Meta Ray Bans installed with prescription lenses. I paid hundreds of dollars for these prescription glasses and they ended up damaging my Meta Ray bans and are refusing to accept responsibility for the damage. The Eye doctor here is great (He alone deserves 5 stars) but I would never recommend making a purchase here especially if you have Meta Glasses or want to deal with people who have integrity. Now I have to open a small court claims case just to get a replacement.
• KC

  kelly coleman

  Mar 4, 2026
  5.0
  Incredible experience with the LensCrafters team at Redmond Town Center. Minna and Kait were extremely helpful and walked me through the ends and outs of eyewear. They took the time to hear and answer all of my questions; and even provided honest feedback. I felt as though I had two partners working with me to make key decisions for my eyes. Thanks, I'm definitely coming back.

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