Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
390 reviews
5 stars
331
4 stars
6
3 stars
6
2 stars
8
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many praised staff like Rudina and Katie for their helpfulness and professionalism, others reported rude and dismissive behavior from certain employees.
Product Knowledge
Several customers highlighted the staff's expertise and ability to assist with frame selection and lens options, contributing to a positive shopping experience.
Inconsistency
There are reports of inconsistent service experiences, with some customers receiving excellent care while others faced issues with order fulfillment and communication.
Return Policy Issues
Multiple reviews mentioned dissatisfaction with the return policy and experiences related to refunds or exchanges, indicating a need for clearer communication and better handling of customer concerns.
- RRRav3 days ago1.0Rude very rude customer service.
- DMDhiraj MendirattaDec 31, 20255.0I’ve been associated with the LensCrafters store in Redmond for many years, and I couldn’t be happier with their service. They have a wonderful collection and provide excellent, transparent service with great value for money. I always go to Rudina—she is extremely professional, knowledgeable, and straight to the point. Every year, she guides me thoughtfully to get the best value for my needs. Both of my daughters love meeting her as well and appreciate her guidance on lenses, the latest trends, and optional add-ons. A couple of times, I had to go back and request major modifications to my order while it was already in progress. I walked into the store feeling quite anxious, but Rudina handled everything so efficiently and calmly that she made it work seamlessly. I walked out happy and smiling every time—thanks to Rudina. Overall, the store is fantastic, and Rudina is truly the best. Cheers, LensCrafters! If you want it shorter or more casual for Google reviews, I can tighten it up for you.
- SWSourabh WadhwaDec 30, 20251.0Worst customer service. There is a lady named Rudina here, she is the worst. She doesn’t know how to talk to customers. I understand she was busy, but that isn’t an excuse to be rude to customers.
- EBEvan BuckDec 22, 20251.0I had an eye exam at Sexton Vision Group, located inside this LensCrafters location, and was told by my optometrist that a member of the LensCrafters team could measure my pupillary distance, which you need in order to purchase prescription glasses from online retailers. My prescription was handed to Rudina, who immediately asked if I would like to buy glasses as LensCrafters. I politely told her I was not interested in buying glasses there, and asked if she could measure my pupillary distance. She refused. She said she could only do that if I were buying glasses there. I realize she is a commission-based employee who stands to make money if I buy glasses from LensCrafters (owned by Luxottica, which has a near Monopoly on the prescription glasses industry and has been subject to antitrust lawsuits for artificially inflating prices). But I should be able to get all the information I need in order to buy glasses at whichever retailer I choose, even if it's not LensCrafters.
- THTrina HornerDec 2, 20255.0LensCrafters Redmond Town Center is not only a great location, it’s great for full service eye wear. Went again for yearly exam at same location and with the new eye prescription was able to immediately shop for new frames. Very convenient. Angela was really helpful in figuring out what frames were best suited for my face and counseled me on options and pricing that matched for my insurance and out of pocket budget. I bought 2 frames (one for sunglasses and one for regular glasses). Shopping at LensCrafters is easy and fun. I really like the LensCrafters team. Nice with wonderful customer service!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Redmond offer?
LensCrafters in Redmond offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including Prada, Burberry, Versace, Dolce & Gabbana and more.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters in Redmond Town Center?
LensCrafters is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an eye exam appointment online for LensCrafters in Redmond?
Yes, you can schedule your eye exam appointment online at LensCrafters' official scheduling link for the Redmond store.
What types of payment options does LensCrafters accept?
LensCrafters accepts various payment options including American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
What designer brands are available at LensCrafters in Redmond?
LensCrafters offers eyewear from many designer brands such as Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Persol, Polo, Prada, Ralph Lauren, Ray-Ban, Tiffany & Co., Tory Burch, Versace, and Vogue.
Does LensCrafters offer any special services or technology for eyewear fitting?
Yes, LensCrafters offers special services like AccuFit and myLook to provide customized eyewear fitting and style assistance.
What nearby places can I visit when I go to LensCrafters in Redmond Town Center?
Nearby places include Getty Jewellers for jewelry shopping, PinkaBella Cupcakes for a sweet treat, and Gene Juarez Salons & Spas if you want a beauty service before or after your visit.
Are there other optometrists close to LensCrafters in Redmond?
Yes, nearby optometrists include Dr. Maryjane Healey and Sexton Vision Group, which you might consider for additional eye care options.
How can nearby real estate agents help customers of LensCrafters?
Numerous nearby real estate agents like Maggie Yao and Harn Homes Real estate can assist customers who may be relocating to Redmond or looking for housing near LensCrafters and Redmond Town Center.