Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
375 reviews
5 stars
319
4 stars
6
3 stars
6
2 stars
8
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Rudina, Katie, and Keisuke.
Inconsistency
Several reviews noted inconsistencies in service quality, with some customers experiencing excellent service while others reported rude or unhelpful staff.
Insurance Issues
Customers expressed frustration with insurance processing and communication, often feeling misinformed or unsupported during the claims process.
Product Quality
There were complaints regarding the quality of glasses and lenses, with some customers receiving incorrect prescriptions or unsatisfactory products.
Positive Experiences
Despite some negative feedback, many customers shared positive experiences, particularly regarding the selection of frames and the overall shopping experience.
- VVVickiOct 28, 20255.0Great place ! Dr. Hovander and their team is awesome.
- BHBryan HunwardsenOct 25, 20255.0Angela at RTC LensCrafters was amazing! She was professional, patient, friendly, helped us through multiple prescriptions, and found solutions for needs not covered by insurance. She engaged the store manager to ensure we got the best possible solutions available. Thanks Angela!!!
- AIAsif IqbalOct 22, 20255.0⭐️⭐️⭐️⭐️⭐️ Excellent Experience Thanks to Rudina! We went to LensCrafters to buy glasses for my daughter, but we ended up getting pairs for the whole family! Rudina was absolutely wonderful—she was patient, knowledgeable, and genuinely cared about helping us find the perfect frames and lenses for everyone. She took the time to explain options clearly and made the whole experience easy and enjoyable. Thanks to her professionalism and friendly attitude, what started as a quick visit turned into a great family shopping experience. Highly recommend asking for Rudina when you visit!
- BGBrian GordonSep 25, 20253.0A mixed experience. I went for an exam and new glasses. First experience with Lens Crafters but I've been wearing glasses for several years. Checking in for the exam I was told I'd have to pay out of pocket as they couldn't get my insurance to work. OK I said, I will go through the painful process of filing for reimbursement later. Exam went fine, doc and tech were nice enough. Once done, got my new prescription and got connected with a group of "retail" associates whose job is to sell you frames etc. Also - nice enough. The good news is that Rudina was really trying to get my insurance worked out, and she was able to get it to go through. Of course, I had to go back to the exam side of the house and get a refund and rebill using insurance, now that they figured out how to claim it from their end. So I select frames (thanks Monica, you were patient and a great help). Finish the deal and I am told that it will be 7-10 days for the glasses to be ready. Not sure what happened to the "glasses in about an hour" thing but ok, I am accustomed to this process so I don't fight. I wait about 15 days and haven't heard from them, so I give them a call to check on my new glasses. "Oh yeah they have been here since the 12th" which is about 4 days after I ordered them. Great, but WTH? "We notified you on..." and they had some bogus number. He actually read off the bogus number, and my real number as well. They had 2 numbers for me - obviously only tried to call on one of them - and never bothered to try again. Summary: At least 2 folks there (the guy who is the cashier for the exam side) and whomever is responsible to notify about orders being ready - they just don't care enough to try. They are doing the bare minumum. 2 folks - Rudina and Monica - great job. Business gets a 3 for inconsistency.
- DHDonisha HumphreySep 13, 20255.0Rudina is thee best! I spoke to her prior to coming in to the store and she was so welcoming and helpful! When I came into the store the next day after trying on several glasses and not finding the right one. Rudina knew exactly what type of glasses I like and I was able to pick a great pair with her assistance! She also helped with finding and billing my insurance. I will definitely come back for another pair of glasses at LensCrafters Redmond! Thank you Rudina, you are a gem!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Redmond offer?
LensCrafters in Redmond offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including Prada, Burberry, Versace, Dolce & Gabbana and more.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters in Redmond Town Center?
LensCrafters is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an eye exam appointment online for LensCrafters in Redmond?
Yes, you can schedule your eye exam appointment online at LensCrafters' official scheduling link for the Redmond store.
What types of payment options does LensCrafters accept?
LensCrafters accepts various payment options including American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
What designer brands are available at LensCrafters in Redmond?
LensCrafters offers eyewear from many designer brands such as Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Persol, Polo, Prada, Ralph Lauren, Ray-Ban, Tiffany & Co., Tory Burch, Versace, and Vogue.
Does LensCrafters offer any special services or technology for eyewear fitting?
Yes, LensCrafters offers special services like AccuFit and myLook to provide customized eyewear fitting and style assistance.
What nearby places can I visit when I go to LensCrafters in Redmond Town Center?
Nearby places include Getty Jewellers for jewelry shopping, PinkaBella Cupcakes for a sweet treat, and Gene Juarez Salons & Spas if you want a beauty service before or after your visit.
Are there other optometrists close to LensCrafters in Redmond?
Yes, nearby optometrists include Dr. Maryjane Healey and Sexton Vision Group, which you might consider for additional eye care options.
How can nearby real estate agents help customers of LensCrafters?
Numerous nearby real estate agents like Maggie Yao and Harn Homes Real estate can assist customers who may be relocating to Redmond or looking for housing near LensCrafters and Redmond Town Center.