Home Instead

Reviews

• MM

  Mica

  6 days ago
  5.0
  Thank you for all you do to care for my mom. It was a hard decision to start this route either her and they couldn’t have made it easier on the both of us.
• PM

  Peter Monsaas

  Apr 8, 2026
  1.0
  If you want your family member abandoned, they are for you. My father was taken to the hospital at the end of a caregivers shift to care for my mother. They were asked by the fire department if they could stay and they refused, which is understandable to a degree, but when the fire and rescue contacted Home Instead, they were unable to help at all and let the firefighter know that “it was not their problem and did not care because they were off at 5:00pm.” When I was able to get to her an hour later, she was scared, alone, and on the floor confused and yelling for help. On top of that, they continue to leave me messages that need to be given to my father about care changes and sick call outs. I have now called three times to tell them they are contacting me and not the person scheduling care, and for the third time they say they will fix it. The third time I had enough of their lies and was nasty to Bruce because it was obvious being nice did not work! Poor communication in the company and it really compromises care of your loved one. Choose another company as they seem to be a joke!
• JK

  Juliet Kandel

  Apr 4, 2024
  5.0
  Home Instead in Mountlake Terrace is the reason my dad is doing so well after a fall. Their response to our short-notice need was immediate - we had care in place within 24 hours! The owner, Bruce, obviously cares about families. Lynn, the intake person who came out, was a delight. The caregivers assigned to us were excellent. Timely, attentive, kind, personable and focused on providing care. These folks' hearts are in the right place and we're so very glad they were there in our time of need. We will definitely use them again if the need arises.
• VL

  Valerie Luckey

  Sep 25, 2020
  5.0
  I have used Home Instead Senior Care services several times for my 91 year old Mom. I found their services to be very professional. I appreciated that they listened carefully to my needs for my Mom and sent a caregiver that was a good match for her. Patricia, our last caregiver, was prompt, sensitive to my Moms needs, a good listener and quick to execute the list of tasks provided. I would highly recommend using their services.

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