Safeway Pharmacy

Reviews

• JG

  Janelle Glass

  4 days ago
  1.0
  So, this past Sunday morning, I called to refill my prescription and was greeted by a woman named Kira or Kyra. She informed me that I had no remaining refills and inquired whether my doctor was still the same. I clarified that I had a new doctor and provided her the name. After this brief exchange, she concluded the call with a simple, "Okay, have a good day." I responded with a polite "thank you," assuming she would fax my new doctor. However, after hanging up, I realized I had not received the usual text alert indicating that I was out of refills, which typically accompanies such situations and confirms that my doctor would be contacted. Concerned, I called back, and once again, Kira/Kyra answered. I expressed my concern about not receiving the text alert and reiterated that I expected the pharmacy to fax my new doctor. To my surprise, she informed me that she could not fax my new doctor and that I needed to contact my doctor's office directly to initiate the process. I was taken aback and asked why she had not mentioned this during our initial conversation. She insisted that she had already informed me, which I firmly disputed, explaining our earlier interaction. Frustratingly, she then hung up on me. I was left incredulous that a customer service representative would abruptly end a call in such a manner, especially when I had remained calm and respectful throughout the conversation. It felt as though she was dismissing my concerns and implying that I was misremembering the details, despite her failure to communicate a straightforward task that I could easily manage. At 43 years old, I have been in the business world since my teenage years, and I can confidently say that I have never encountered such a lack of professionalism via phone communication as I did during my recent interaction with Kira/Kyra. The tone she used during our second phone call was reminiscent of a disrespectful teenager, lacking the courtesy one would expect from someone in a customer service role, especially when speaking with someone who could easily be her elder. After she abruptly hung up on me, I called back and was greeted by a male employee who, while exhibiting a somewhat dismissive attitude himself, at least provided a more constructive conversation than my previous experience with Kira/Kyra. Although he did not offer an apology for Kira's/Kyra's behavior, it was a relief to engage with someone who seemed slightly more competent. My observations of this establishment, both through my own experiences and the numerous negative reviews I have read over the years, suggest a troubling pattern of hiring individuals who are ill-suited for customer-facing roles. It is crucial for businesses to listen to their customers and treat them with respect, rather than resorting to insults and abrupt hang-ups. If I were in a position of authority, Kira/Kyra would be the first employee I would let go, as her behavior reflects poorly on the entire organization. I am considering the possibility of transferring my prescription fills to a different pharmacy, but I have not made a final decision yet. I am currently weighing the pros and cons of such a move, considering factors such as convenience, customer service, and the availability of my medications. It is essential for me to ensure that any pharmacy I choose can meet my needs effectively, efficiently, and in a respectful manner.
• OS

  Oanh Schlesinger

  Jan 5, 2026
  1.0
  I am so glad to learn it’s not just me. This pharmacy has incompetent employees. They said they will call me if there’s a problem, but they didn’t. Wasted trip. Then they said, “You should have called us.” How can I call if they shut their phones off?
• FM

  Frank Morasky

  Jan 2, 2026
  1.0
  giving generic insulin and billing insurance for name brand insulin when my insurance insists name brand insulin went in asked about this and they got really mad because they were questioned about this
• PP

  Paul

  Nov 10, 2025
  1.0
  Daily Horrible services, prescriptions never filled and the line moves very slow only one pos. After doctor my rx never filled, every time I get turned down and must wait 2x every time in long line
• TL

  Tammy Lorenzo

  Oct 13, 2025
  5.0
  I have been coming here about 12 years . I have never had any issues . Actually I live 1 block from a Walgreens and prefer to just use this pharmacy instead . I have never had any issues . I read some of your reviews and I’m a woman of color . And I have never had any issues . I work nights and your hours work for me. So I will say I thank you for your service of 12 years .

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