Safeway Pharmacy

Reviews

• BC

  Bailey Crespin

  Feb 20, 2026
  1.0
  Disrespectful people working here
• KC

  Krystal Curtis

  Feb 2, 2026
  2.0
  Super annoying trying to check a prescription and have to use automated system. Asking for a prescription number but it’s new so there isn’t one.
• BM

  beverly mccolloch

  Jan 22, 2026
  3.0
  On palitive care and was not able to get all meds , they would not take on my patients on narcotics said they had reached their limits of drugs they can dispence . I have never came across that being a cancer patient. So I had I find a different pharmacy,but I wa getting them through Albertsons and figured since they are the same store this would not be an issue to transfer all meds to them. I understand they have rules but it seemed odd as the stores are the same company that they would be able to transfer all meds. So if you are given any narcotics for pain after leaving emergency room or on palitive care don't go there as they won't fill them . Otherwise they were very nice and professional with other meds I needed for breathing issues from my cancer. But I will have to transfer these meds to the other place so I won't have to go to two different places to fill all meds .
• JG

  Janelle Glass

  Jan 13, 2026
  1.0
  So, on Sunday the 4th approximately 11:30 AM, I called to refill my prescription and was greeted by a woman named Kira or Kyra. She informed me that I had no remaining refills and inquired whether my doctor was still the same. I clarified that I had a new doctor and provided her the name. After this brief exchange, she concluded the call with a simple, "Okay, have a good day." I responded with a polite "thank you," assuming she would fax my new doctor. However, after hanging up, I realized I had not received the usual text alert indicating that I was out of refills, which typically accompanies such situations and confirms that my doctor would be contacted. Concerned, I called back, and once again, Kira/Kyra answered. I expressed my concern about not receiving the text alert and reiterated that I expected the pharmacy to fax my new doctor. To my surprise, she informed me that she could not fax my new doctor and that I needed to contact my doctor's office directly to initiate the process. I was taken aback and asked why she had not mentioned this during our initial conversation. She insisted that she had already informed me, which I firmly disputed, explaining our earlier interaction. Frustratingly, she then hung up on me. I was left incredulous that a customer service representative would abruptly end a call in such a manner, especially when I had remained calm and respectful throughout the conversation. It felt as though she was dismissing my concerns and implying that I was misremembering the details, despite her failure to communicate a straightforward task that I could easily manage. At 43 years old, I have been in the business world since my teenage years, and I can confidently say that I have never encountered such a lack of professionalism via phone communication as I did during my recent interaction with Kira/Kyra. The tone she used during our second phone call was reminiscent of a disrespectful teenager, lacking the courtesy one would expect from someone in a customer service role, especially when speaking with someone who could easily be her elder. After she abruptly hung up on me, I called back and was greeted by a male employee who, while exhibiting a somewhat dismissive attitude himself, at least provided a more constructive conversation than my previous experience with Kira/Kyra. Although he did not offer an apology for Kira's/Kyra's behavior, it was a relief to engage with someone who seemed slightly more competent. My observations of this establishment, both through my own experiences and the numerous negative reviews I have read over the years, suggest a troubling pattern of hiring individuals who are ill-suited for customer-facing roles. It is crucial for businesses to listen to their customers and treat them with respect, rather than resorting to insults and abrupt hang-ups. If I were in a position of authority, Kira/Kyra would be the first employee I would let go, as her behavior reflects poorly on the entire organization. I am considering the possibility of transferring my prescription fills to a different pharmacy, but I have not made a final decision yet. I am currently weighing the pros and cons of such a move, considering factors such as convenience, customer service, and the availability of my medications. It is essential for me to ensure that any pharmacy I choose can meet my needs effectively, efficiently, and in a respectful manner.
• OS

  Oanh Schlesinger

  Jan 5, 2026
  1.0
  I am so glad to learn it’s not just me. This pharmacy has incompetent employees. They said they will call me if there’s a problem, but they didn’t. Wasted trip. Then they said, “You should have called us.” How can I call if they shut their phones off?

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