Business Details
About
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- Credit cardAvailable
- Cash onlyNot available
Location
Hours
Reviews
2.7
16 reviews
5 stars
6
4 stars
1
3 stars0
2 stars0
1 star
9
- TDTony DeMariaSep 30, 20251.0Delivered wheelchair that did not match what the doctor requested and they would not correct the problem. I believe they had this one on hand and wanted to get it off thier hand. I do not recommend this company for anything.
- ESElizabeth SweeneySep 4, 20255.0I HAVE HAD MY ELECTRIC WHEEL CHAIR SINCE 2020 AND ALWAYS HAD FRIENDLY PROMPT SERVICE. NEVER A COMPLAINT ! TODAY I SPOKE WITH BEN A REPAIR TECHNICIAN AND HE ORDERED ME A NEW BATTERY WITH THE SAME CONSISTENT ATTENTION CARE PATIENCE AND RESPECT THAT I HAVE COME TO KNOW AND EXPECT FROM THIS COMPANY. 2 THUMBS UP !!!!!
- SWStephanie WilcoxJul 21, 20254.0We purchased a chair out of pocket due to my friend moving from another state and not being on medicade/medicare at the moment. Initially took awhile to get the fitting due to scheduling conflicts and availability. After fitting, the order took about a month with no updates to the system. The first order submitted to me for payment had a pediatric chair for teenagers on it. We were a bit confused as to why a chair that would not accommodate an adult weight capacity was requested. We then corrected NSM and gave them another chair to look at instead that would meet my friends weight requirements. Measurements were good for both chairs and NSM proceeded with the second chair. We then were given a link to observe the process from order to completion with no updates due to NSM not updating their end of the system. After a quick call, the update was made and we were able to see progress. Parts were ordered and the chair was assembled. Delivery was smooth but the tech was pretty new and it felt he didn't have a lot of experience with wheelchairs. He identified that the arm rests were not adjusted properly and wanted to raise them. However, to do so would require drilling of the premade holes to accommodate the set screws that were included. The tech did not have a drill to make the adjustment. After the tech left, my friend was using her chair and noticed a pull to the left as she coasted. We've scheduled a repair time but this should have been checked before delivery to ensure proper operation. A chair out of alignment can cause issues for the user. Things I would like to see NSM improve on: - Communication to the customer. If you provide a link to a customer to observe the process, ensure you are updating the process on your end. - Checks for proper operation of the chair before delivery. - Ensure tech is properly trained and has all tools needed for delivery and adjustments. Your tech drives a company van and should be able to store needed tools for delivery and repair. *EDIT* 18-AUG-2025 NSM came to my house and picked up the chair. They took it in and made the needed adjustments and returned it the same day. They also delivered the tools to make the adjustments myself if needed in the future. I've adjusted my rating to four stars as they have done their best effort to fix a delivery issue.
- DBDarius BannisAug 28, 20241.0One of your drivers almost ran me off the road yesterday I posted a review and pictures with the license plate number but you guys took it down so I will keep reposting the situation until you guys contact me. I left a phone number attached to the voicemail.
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What services does National Seating & Mobility in Olympia offer?
National Seating & Mobility provides custom mobility solutions focused on comfort, safety, and independence, including remote evaluations and service & repair for mobility equipment.
What are the business hours for National Seating & Mobility in Lacey?
The business is open Monday to Friday from 8:00 AM to 5:00 PM and is closed on Saturdays, Sundays, and listed holidays.
Where is National Seating & Mobility located?
They are located at 5709 Lacey Blvd SE, Ste 200, Lacey, WA 98503, USA.
Does National Seating & Mobility accept credit card payments?
Yes, they accept credit card payments and do not require cash only transactions.
Is it possible to visit National Seating & Mobility in person?
Yes, in-store shopping is available at their location.
What kind of support does National Seating & Mobility offer to healthcare professionals?
They provide flexible and highly professional clinical support to physicians and therapists to help deliver independence to clients.
What nearby services can customers access around National Seating & Mobility?
Nearby, customers can find Brooks Plumbing Co., Jon A Gratzol Co. contractor services, and Coastal Custodial for janitorial and home cleaning needs.
Are there any nearby health and wellness services near National Seating & Mobility?
Yes, MedEvals of Washington - Lacey provides health consultation services nearby, along with Luminary Skin skincare and Hair & Beyond beauty salons.
What dining options are available near National Seating & Mobility for visitors?
Visitors can enjoy several nearby dining options such as Bobablastic smoothie and bubble tea, Meggie's Lumpia Filipino restaurant, and the Lacey Food Truck Depot.
How can I contact National Seating & Mobility in Olympia?
You can call them at +1 844-601-9462 or email at Olympia@nsm-seating.com for inquiries or appointments.