AudioNova

Reviews

• JH

  Julie Holland

  5 days ago
  1.0
  Turned the hearing aids over for repair and didn't get them back until January. They said it was because of insurance issues but didn't receive any communication from them without us reaching out. Finally in November with a phone call from us and discussing about their lack of professionalism and empathy they decided to prioritize him. Hopefully we won't have to deal with them again.
• DH

  David Heldstab

  Aug 29, 2025
  3.0
  Very disappointed in Audio Nova! The Enumclaw office cancelled my appointment twice so I switched to Lacey, first appointment went well after much calling because they answer the new customer but not the existing customer phone line. My appointment today was made weeks ago but now cancelled two hours ahead of schedule because they don’t have my new hearing aids in. It is a two hour drive for me so after rearranging my schedule, another disappointment with Audio Nova. Poor planning!
• JS

  Jason Skelton

  Jun 9, 2022
  5.0
  Hearing loss isn't an easy thing. You don't realize how much you're affected by it until it's likely too late. That was the case with me. My personal and professional relationships were suffering terribly from it and I finally had no choice but to face it. The staff at Puget Sound Hearing (Lacey) have been incredible. Multiple means of communication (email/text/phone) have made my process so much easier. They listen and do everything they can to help you as an individual and that personalized experience with something life changing has been wonderful.
• LM

  Lew Maudsley

  Mar 7, 2022
  5.0
  I was referred here to take my hearing test and receive my first hearing aid. This was my second hearing test and absolutely fabulous. As others have said the customer service is outstanding. Stephanie Scott is a very skilled Audiologist and is very patient oriented. I've already enthusiastically referred friends to them.
• JM

  James Martin

  Apr 19, 2021
  5.0
  After an extended period dealing with the inefficiencies of another Hearing facility I switched to Puget Sound Hearing Aid & Audiology. What my previous provider could not accomplish in months of frustrating attempts to remediate a simple repair Puget Sound took care of in less than a week. Consequent dealings with them have been an absolute pleasure. Their customer service is simply wonderful!

Frequently Asked Questions About AudioNova