Warby Parker The Village at Totem Lake

Reviews

• AW

  Amanda Wolf

  Mar 9, 2026
  5.0
  Excellent customer service and knowledgeable staff. Right when I entered, the staff was friendly and welcoming. They could instantly tell my glasses needed to be adjusted and offered to help me, which was so nice. I also purchased two pairs of glasses today.
• JM

  Jordan Moniz

  Feb 21, 2026
  5.0
  I recently had my eye exam done and initially struggled to find frames that truly fit my face or matched my style. I’m happy to say that Warby Parker has really improved their size selection and expanded their color range across many products. Today at the Totem Lake location, I had an awesome experience easily finding smaller frames that fit me perfectly. The selection was great, the customer service was excellent, and the checkout process was smooth and efficient. I would love to see Warby Parker adopt VSP into their network so customers can avoid having to submit claims separately. Overall, I’ll definitely be back for more of their awesome multi-frame deals for both my family and myself!
• RB

  Ryan Burns

  Feb 20, 2026
  5.0
  Sway was amazing! Very kind and knowledgeable! Great support staff as well! Great store experience!
• AG

  Anaï Gressier

  Feb 5, 2026
  5.0
  Had the most amazing experience with Sway & Briana! First off, the eye exam was so fast, much more affordable than other places (as someone without vision insurance), and the provider made it comfy and safe! Now to the stars of the show: Sway & Briana, my two fashion advisors, helped not just recommend frames, but make it feel like I was just asking my friends for advice :’). Highly recommend as a transplant🌱
• JJ

  Jesse

  Feb 1, 2026
  5.0
  Experience here was great start to finish. The first time I went they were busy, but someone still acknowledged me right when I walked in. The staff were efficient and knowledgeable and explained the process well. I also appreciate being given a realistic time frame on when my glasses would arrive given I chose in store pick up. Upon picking up my glasses I had the exact same, professional and efficient experience as before. I’ve recommended this location to a few of my friends and will be returning for more glasses. I also appreciate that Warby Parker is less expensive and doesn’t have any designer branding. The selection is great and I appreciate that the sizing is clearly labeled with each pair making shopping so much easier.