LensCrafters

4.8
631 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
11901 NE Village Plaza, Kirkland, WA
98034, United States

Hours

Reviews

4.8
631 reviews
5 stars
593
4 stars
4
3 stars
3
2 stars
3
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and attentive, with many customers highlighting specific employees for their outstanding service.

Product Quality

While many customers appreciate the selection and quality of frames, there are complaints regarding incorrect prescriptions and issues with glasses fitting.

Repair Services

Customers frequently mention quick and free repairs or adjustments, indicating a strong commitment to customer satisfaction in this area.

Mixed Experiences

Some reviews reflect negative experiences, particularly regarding management and inconsistent service, suggesting a need for improvement in staff training and communication.

Overall Satisfaction

Despite some negative feedback, the majority of reviews express high satisfaction with the overall experience at this LensCrafters location.
  • KK
    Kelly Kerkeslager
    Nov 17, 2025
    1.0
    Don’t go for an eye exam. They’re behind on schedules so you’ll end up waiting for an hour or more, then on top of that they can’t actually give you a correct prescription. If you have eye sight or eye needs that are more severe, I would not trust them with your time or health. Wasted my time, money and will need to go to a different doctor for a proper eye exam and prescription.
  • JL
    Josh Lozada-Randall
    Nov 16, 2025
    5.0
    Rylee and Joey were extremely helpfully, courteous and patient when hit with a wave of customers. 10/10 experience.
  • SR
    Sarah Roh
    Nov 14, 2025
    5.0
    I come here for my eye doctor appointments and the staff in the Lenscrafters are super nice and helpful! They also replaced my glasses nose pads free of charge when I asked on an older pair I brought in. 😁
  • AB
    Amylia Barnes
    Nov 7, 2025
    5.0
    Really nice staff every time I stop in. Have purchased glasses here twice. It is easy to pop in for a cleaning and adjustment.
  • TN
    Tito Nguyen
    Oct 29, 2025
    5.0
    I have been coming to this LensCrafter specifically for years and have always had a great experience with all the staff here. They are quick and more than happy to answer any questions you have. Shoutout to Lee last time for being super friendly throughout my glasses replacement!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.