LensCrafters

4.8
650 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
11901 NE Village Plaza, Kirkland, WA
98034, United States

Hours

Reviews

4.8
650 reviews
5 stars
612
4 stars
4
3 stars
3
2 stars
3
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of associates like Lee, Joey, and Bunny providing excellent service.

Repair Services

Customers frequently highlighted the quick and free repair services offered, with many expressing satisfaction in having their glasses adjusted or fixed without charge.

Mixed Experiences

While most reviews were positive, some customers reported negative experiences related to eye exams and prescription accuracy, indicating inconsistency in service quality.

Product Quality

Several customers expressed dissatisfaction with the quality of glasses and prescriptions received, citing issues with incorrect orders and poor fitting.
  • NG
    Nirvik Ghosh
    Jan 2, 2026
    5.0
    Mylia provided excellent service when it came to repairing my specs. They are very friendly people and would highly recommend this place.
  • NM
    Nick Merke
    Jan 1, 2026
    5.0
    I had a fantastic experience! I came in to get my lenses replaced in my sunglasses and Lee was able to help and get them swapped out in 2 minutes!
  • ER
    Elizabeth Reyes
    Dec 29, 2025
    5.0
    Chandler greeted us and had great customer service! Thank you for the glasses cleaning
  • TA
    Teresa Allen-Martin
    Dec 17, 2025
    5.0
    The associate was so helpful, even though we bought glasses elsewhere — which we don’t do again — she sized and fitted my daughter’s glasses free of charge! We’ll be back here to purchase our next glasses!
  • SW
    Susan Wall
    Dec 15, 2025
    5.0
    This was my first experience with LensCrafters, and it couldn't have gone better! Ander at the Totem Lake store was great to work with; he had my best interest in mind when setting up my order and was very accommodating, considering I live on the other side of the state with no store in town. Very impressed and grateful for this kind of service!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.