Kent Valley Optical

2.6
84 reviews

About

Eye Care CenterContact Lenses SupplierCorrective Lenses StoreOptometry
Since the year 1997, we have been serving south king county with the highest level of eye care. We provide routine eye exams, contact lens services, and screening for glaucoma and cataracts. We also specialize in low vision, and can help you with all of your eyeglass needs as well. We fill outside prescriptions and do frame adjustments and repairs. We are more than happy to support all of our patients from young children to seasoned adults and make sure that our patients are treated like family. From the time you walk through our doors until your visit is over, our dedicated staff will help you with all of your eyecare needs including choosing the correct frames and lenses to suit your eyewear needs. Dr Armer is ready to meet you!

Location

Kent Valley Optical
407 West Gowe Street, Kent, WA
98032, United States

Hours

Reviews

2.6
84 reviews
5 stars
27
4 stars
4
3 stars
2
2 stars
8
1 star
43
  • TH
    Tabetha Hollingsworth
    6 days ago
    2.0
    While the optician did his job, the customer service is lacking. My husband has a social disability and his doctor referred him to this office because they take Medicaid. The receptionist was fine, but the optician worked with haste I was concerned my husband wasn't ready for him to switch the lens slides during the exam because he moved them so quickly, he didn't make eye contact or smile either. When I went to pick up his glasses today he had the same downcast irritable attitude, and tossed the script on the counter asking me to sign it. I understand he may have a hard life and is dealing with things but body language, eye contact, choice of words, tone of voice, those things go a long way with making a customer feel appreciated and comfortable. The glasses took several weeks to arrive at the clinic but that may be out of their control. Overall the experience wasn't great, but optician did his job, and I'm hoping the glasses work well for my husband.
  • RL
    Richard Loki (Lionheart)
    Dec 30, 2025
    2.0
    I am writing this for my brother, who picked up glasses yesterday. He is not computer literate. After many years of struggle, he is getting his life together under Christ, and eyeglasses are a huge deal for him and his life style, loving to read books. Here is what he frustratingly wrote " I was very disappointed in you service when I picked up my glasses. I have been saving for these as my insurance doesn't cover. You brought out the glasses and threw them on the counter, and walked away. You didn't make sure they fit or need adjusting, just like a coward ran back to your office out of sight. I had to ask the receptionist to bring you back out(she yelled back for you) and you shuffled back out, quickly adjusted them and repeated your turtle behavior by going back to your office. Such poor customer service. I have been looking forward to these glasses having spent years serving time, and you ruined the experience by your rude behavior. I felt like I was an inconvenience. "
  • BR
    barbara rogerson
    Sep 11, 2025
    4.0
    Very kind people.
  • PM
    Patrick McNamara
    Aug 15, 2025
    1.0
    One of the worst healthcare experiences I've ever had. The receptionist was rude, the wait times were long and the doctor made a crack about my walking cane. When I picked my glasses up from them, the lenses were filthy. After getting them home, I discovered ghosting on the lenses that rendered them unusable. After calling and leaving a message, I received a text saying that I could bring the glasses back in eleven days for "the next step". I have received no further correspondence. Truly appalling. I'll be filing a complaint with my insurance company.
  • NW
    N Wheeler
    Jul 29, 2025
    1.0
    Horrible customer service service had to wait over 25 minutes just to pick up glasses front desk rude to customers why tell us they are ready if they are not

Frequently Asked Questions About Kent Valley Optical

What services does Kent Valley Optical provide?

Kent Valley Optical offers routine eye exams, contact lens services, glaucoma and cataracts screening, low vision specialization, eyeglass prescriptions, frame adjustments and repairs.

Where is Kent Valley Optical located?

Kent Valley Optical is located at 407 West Gowe Street, Suite 103, Kent, WA 98032, USA.