Kent Eye Clinic

Reviews

• CC

  Cheri Cappa

  4 days ago
  5.0
  People are very friendly and patient. I really appreciated that.
• JJ

  Juan David Escobar (Juandez)

  4 days ago
  2.0
  I don't want to start been unfair. The doctors are actually very nice and professional. I went like 3 time on 2025 and once in 2026 and they actually help me a lot and I am grateful. The MAIN reason that I put 2 stars on this place is because of the billing process, I pay with my insurance every time but it turns out that on February 2026 I received my first bill by mail accumulating all the balance I owed after insurance from the beginning of 2025 with an overdue of more than 90 days adding extra charges. I called them and ask them about it and they said that they actually send me regular bills but most likely it was the postal office fault that they got lost if I didn't receive them. They did not forgive what I owed plus still I have to pay the extra charges. They never called me nor contact me by email to remind me of this balance if like they wanted to just continue to accumulate, either way I am really disappointed on this to a point that it feels like I am been taken advantage of, so for this unfortunately I will not come back to this clinic and cannot recommend unless you call every month to make sure you don't have extra balances in your account.
• AS

  Ann Stromberg

  Feb 23, 2026
  5.0
  Kent Eye Clinic provides exceptional, patient-centered care. During my recent appointment, my doctor discussed possible very early macular changes with clarity and reassurance. Rather than rushing to a diagnosis, he recommended a proactive plan with targeted vitamins and scheduled follow-up monitoring in six months. I greatly appreciate the thoughtful, measured approach and the time taken to explain everything clearly. The entire staff is courteous, professional, and compassionate. I feel confident and well cared for every visit.
• LL

  Lincoln Landers

  Jan 26, 2026
  3.0
  Really upset about my experience with Kent Eye Clinic, I echo the sentiments of others who have expressed concern over the $39 fee, that seemed to be the priority over everything else. There seems to be confusion over billing my vision insurance and my medical insurance, I was advised there was a medical diagnosis and they "could not" bill my vision insurance. I've never had this problem with any optometrist and I won't be returning to them.
• AC

  Alexis C

  Jan 16, 2026
  1.0
  Extremely disappointed with the lack of empathy and professionalism at Kent Eye Clinic. My boyfriend and I were both experiencing severe flu-like symptoms with dangerously high fevers. He called ahead to responsibly notify the office that he was ill and could not attend his appointment. Instead of showing any concern or understanding, the staff immediately focused on collecting a $39 cancellation fee. It’s alarming that a medical office would prioritize a fee over basic human decency and public health. Rather than discouraging someone with a contagious illness from coming in, they effectively penalize patients for trying to do the right thing. This approach puts other patients and staff at risk and reflects very poorly on their values. For a healthcare provider, this level of indifference is unacceptable. If you’re looking for a clinic that treats patients like people instead of transactions, I would strongly recommend looking elsewhere.