LensCrafters

Reviews

• TE

  Tess Espina

  5 days ago
  5.0
  Great no pressure experience. The woman who helped me gave me honest opinions. Lots of choices for frames. 3rd year and no regrets.
• JW

  Jessica “Mamato4” wilson

  Nov 22, 2025
  2.0
  We drove 2 hrs to find out they charge an additional medical fee of $50 on top of our insurance. We have never had to pay that fee anywhere else. I assume when I look up who is in network that the vision exam will be covered in its entirety. There was no mention of this additional fee when scheduling. I would have never chose to pay for something that is fully covered elsewhere by our insurance. That's why we pay so much for our insurance. $50 is almost the cash price of an eye exam anywhere else so it seems very much like a money grab when you are billing our insurance and then billing us too. The paperwork says "in some cases there may be things not covered" however they charge the fee before seeing you leaving me to believe they don't do anything more for you than they would for the person paying the cash price. I'm glad we walked out without buying glasses there after reading reviews on warranty issues we will stick with who we know and trust. I've already scheduled our eye appts for Sept next year with our local provider so we can have the exams covered instead of paying another $300 (with our a family of 6) because of these odd billing practices. $50 may not seem like a lot to some but that's 2 to 3 hrs of work for others.... That's the difference between having gas to get to work or not for some. I thank God we aren't I'm a position where it devastates us financially but it is bothersome because it seems like they could and should give a little better estimate prior to wasting your time getting there for an appt.
• LO

  Letícia Oliveira

  Nov 20, 2025
  5.0
  I had an amazing experience at LemsCragerts. Leticia is great and kind!!
• DR

  David Richman

  Nov 12, 2025
  5.0
  Easy to talk to Dr, and able to understand what he was saying about my vision, LensCrafters agent was very informative and thorough with finding the right pair of glasses, and explaining options and prices
• AD

  Ashley Delgado

  Nov 4, 2025
  1.0
  I went in to replace my son’s glasses after they broke, and the experience has been incredibly frustrating. When I first came in, I paid the $25 replacement fee through our insurance plan. The employee who helped me (a tall, thin young man) never mentioned that I needed to bring in the original glasses or lenses in order for the replacement to be processed. Weeks went by with no updates. When my son’s father called to check, we were told the frames were on back order—something no one had ever informed us about. Eventually, when the new frames arrived, we were then told we needed to pay another $25 to replace the lenses as well. Again, no one had explained this before. After paying a second time, we were later told they still couldn’t complete the replacement because they needed the original frames or lenses. On top of that, my son’s father was told by a manager that I had already been informed of this policy by a female employee—which is completely false. I never spoke to a female employee at all, only the original male associate. This whole situation has been handled poorly from start to finish: a complete lack of communication, misinformation, and being charged multiple times without clear explanation. It’s unacceptable, and I’m extremely disappointed in how unprofessional this experience has been.

Frequently Asked Questions About LensCrafters