Planet Fitness

3.7
513 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
351 Three Rivers Dr, Kelso, WA
98626, United States

Hours

Reviews

3.7
513 reviews
5 stars
272
4 stars
69
3 stars
37
2 stars
12
1 star
123

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful staff, particularly during peak hours and at the front desk.

Cleanliness

The gym is frequently noted for being clean, with well-maintained equipment and facilities.

Customer Service

Numerous reviews highlighted poor customer service experiences, including issues with account management and cancellation policies.

Equipment Availability

While many customers appreciated the variety of equipment, some noted that it can get crowded, making it difficult to access machines during peak times.

Membership Issues

Several customers expressed frustration with billing practices and difficulties in canceling memberships.
  • KH
    Knight Hunter
    6 days ago
    1.0
    I really want to get a membership due to the pricing and return to PF but these reviews on the old lady who works there scare me and make it seem like the staff would just ruin the entire experience, they really need to get rid of the problem staff and go back to hiring lazy teens who are chill.
  • JA
    Jason Allen
    Nov 4, 2025
    1.0
    Befuddled and incompetent staff serving very eclectic clientele. Would not ever recommend this gym to anybody who is serious about their fitness.
  • SM
    Squatch ManApe
    Oct 29, 2025
    5.0
    I actually really like this location. It’s sometimes busy but never too busy. The staff are always super polite. Machines are nice. I dig the hydro massage beds. Wish the goofy broccoli headed teens would spend less time sitting at the machines texting or posing in the locker room mirror (but that’s not the gyms fault really). Excited to see how it is after the remodel. I’ll always be appreciative of my membership here because when we had a household water leak issue I had to come down and use the gyms showers for a few days.
  • SI
    Sergey I
    Oct 26, 2025
    1.0
    This is the worst gym I've encountered in all of America. It's not the equipment that's the worst, but the staff's attitude toward customers. The staff who worked before lunch and those who came after lunch were very friendly. They presented some strange rules and were quite rude.
  • KM
    Karen Meza
    Oct 23, 2025
    1.0
    The staff here is the worst. I kept having issues with my account info and the only option the purple haired girl gave me was to cancel my membership which I did after that rude encounter.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Kelso, WA?

Planet Fitness Kelso is open Monday from 5:00 AM to midnight, Tuesday through Thursday 24 hours, Friday until 9:00 PM, and Saturday and Sunday from 7:00 AM to 7:00 PM.

Where is Planet Fitness located in Kelso, WA?

Planet Fitness is located at 351 Three Rivers Dr, Kelso, WA 98626, United States.