Planet Fitness

4.1
959 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1211 S 320th St, Federal Way, WA
98003, United States

Hours

Reviews

4.1
959 reviews
5 stars
630
4 stars
121
3 stars
46
2 stars
36
1 star
126

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported that the gym is dirty, with complaints about dust, hair, and unclean facilities.

Staff Performance

The staff received mixed reviews; while some employees were praised for their friendliness and helpfulness, others were criticized for being rude or unprofessional.

Equipment Issues

Several reviews mentioned that a significant amount of equipment was out of order or malfunctioning, leading to frustration among members.

Customer Service

There were positive mentions of staff going above and beyond to assist members, but also complaints about poor handling of billing issues and rude interactions.

Crowding

The gym tends to be crowded during peak hours, especially due to promotions for teens, which affects the availability of equipment.
  • AB
    Angelina Benjamin
    Nov 6, 2025
    1.0
    1 start for the most unclean gym I’ve been. I’ve contacted corporate about this already before and they did good cleaning the floors for about a week before they stopped again. Every corner & around the machines is dust piles and dirty. It’s disgusting and I can’t even put my phone on the floor or I’ll catch some disease. The pictures don’t even do it justice. Looking for another home gym at this point. Edit: cherry on top of all this is there is mold!!
  • HG
    Herman Gill
    Oct 27, 2025
    2.0
    I like this gym, it's close and is never too crowded. It's got decent amount of equipment but it's very dirty. Especially around the machines there big clumps of dust and hair all around the gym. I've never even seen anyone sweep or vacuum. Good gym, friendly staff but super dirty
  • BM
    Besi Mencia
    Oct 20, 2025
    4.0
    Si realmente quieres hacer ejerció es un buen lugar lo único que no puedes traer mochila y máquinas hay muy pocas
  • CW
    CLAIRE WAIRIMU
    Oct 15, 2025
    5.0
    Had an awesome experience, the front staff are Very welcoming and friendly, also had a chance to work with the trainer and he is amazing, very knowledgable, patient, gave lots of advice on how to work out safely, establish a routine and also pushed me to do beyond what I thought I couldn’t. I enjoyed every bit of it despite being very hard. Looking forward to more sessions with him. The place is also nice, clean not too crowded and good environment in general. I like it alot.
  • KD
    Kingsy Devadass
    Sep 25, 2025
    1.0
    Ridiculous service. They double charge and are very rude. Hang up on me instead of trying to help.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Federal Way, WA?

Planet Fitness in Federal Way is generally open 24 hours Monday through Thursday, opens at 4 AM Monday, closes at 10 PM Friday and Saturday, and is open 6 AM to 7 PM on Sunday.

Does Planet Fitness have special holiday hours?

Yes, Planet Fitness operates on special holiday hours such as 5 AM to noon on Thanksgiving 2025 and 5 AM to 10 PM on the following day, with other adjusted times on holidays like Christmas Eve and New Year's Day.