Brand Certified
Home Instead
4.9(93 reviews)
Certified by Home Instead • Mar 01, 2026
Business Details
505 South 336th Street, Federal Way, WA
98003, United States
Certified by Home Instead • Mar 01, 2026
(253) 528-9893
Certified by Home Instead • Mar 01, 2026
https://www.homeinstead.com/home-care/usa/wa/federal-way/838/
Certified by Home Instead • Mar 01, 2026
About
Certified by Home Instead • Mar 01, 2026
Home Health Care ServiceHome Care AgencyHospice & Long Term Care
Home Instead of South King County and Pierce County provides trusted senior care across the Puget Sound area including: Federal Way, Auburn, Puyallup, Bonney Lake, Lake Tapps, South Hill, Graham, Edgewood, Covington, Black Diamond, Enumclaw, and Buckley. Our compassionate, professional team tailors personalized care to meet your unique needs, prioritizing comfort and security. Our comprehensive services include personal care, couples care, 24/7 care, respite care, Alzheimer's & dementia care, outpatient support, short-term recovery, medication reminders, veteran care, & transportation to appointments or medical visits.
Call (253) 528-9893 today to schedule a free home care assessment and see how we can support your family’s needs.
Details
- Credit cardAvailable
- DebitAvailable
- Accepts checksAvailable
- Free parking garageNot available
Location
Certified by Home Instead • Mar 01, 2026
Hours
Certified by Home Instead • Mar 01, 2026
Reviews
4.9
93 reviews
5 stars
90
4 stars1
3 stars0
2 stars0
1 star
2
- BSBarbara S.Feb 15, 20264.0I used Home Instead for almost 3 months. For the most part, the caregivers were very good. The ones I used most consistently were Tia, Beretta, Philomena and Sandra. Unfortunately management/staffing left a lot to be desired. Despite asking numerous times to be notified if there was a change in my caregiver, they continued to send people unexpectedly. Every time this happened, I called & they apologized, yet it kept happening. It was very disappointing as I did not want a parade of new people coming through my home. They also said the case manager would be contacting me at least once a month and I only heard from her the week after I started and the week I had told them I was no longer going to be using their services. I didn’t particularly need a call from her; however, it’s another example of lack of follow-through and attention to detail. I will say Brian was very pleasant and did his best and I always tried to work with him.
- BKBENSON KIARIEFeb 11, 20265.0Excellent
- NANancy AndrusFeb 10, 20265.0The Federal Way Home Instead team has been wonderful to work with. Their caregivers are clearly well trained, particularly in memory care, and they treat our mother with patience, respect, and genuine kindness. Getting started was easy, communication has been clear and reliable, and we always feel informed. They also did an excellent job matching our mother with the right caregivers for her specific needs and personality. Most importantly, our mother is receiving experienced, loving care from people who truly care about her well-being. We are very grateful for this team.
- GHGary HackJan 16, 20265.0My caregiver makes me happy when she comes and she always keeps busy helping me. We got out on outtings together and have fun! I look forward to her coming because i have trouble trusting people and i know i can trust her. A great company to work with
- LLLilianOct 9, 20255.0Sidney is a wonderful trainer! She walked us through what is expected of us as Home Instead caregivers, as well as what we can expect from Home Instead in return. I appreciated the clarity, encouragement, and insight she brought to the session. Looking forward to being part of the team!
Frequently Asked Questions About Home Instead
What services are offered?
Home Instead® offers customized senior home care services, from Alzheimer’s and Dementia care to help around the home, so older adults can stay safe at home.
Whether you need someone a few hours per week or 24-hour care, Home Instead can assist.
Some additional services include:
Elder care
Chronic illness care (Specialized Arthritis Care, Diabetes Care)
Home care assistance
In-home care
End-of-life care
How are caregivers hired?
Home Instead is constantly searching for talented and compassionate Caregivers to enhance the lives of seniors and their families. We search for people who are engaging, caring, and empathetic individuals for this role.
After a candidate completes the employment application, there is a multi-step interview process plus a drug screening and background check prior to joining the Home Instead team.
Upon hire, a team member will receive on-the-job training starting with orientation to learn all about how to care for an aging adult and their family.
Are our caregivers background checked?
Yes! Each of our caregivers goes through an extensive interview process, including two background checks, a drug screen, and calling references. All caregivers hired pass our rigorous screening and interview process, ensuring that the person in your home is safe and trusted.
What training do caregivers received?
As part of the hiring process, all team members undergo caregiver Orientation to learn about caring for seniors and their families. In addition to orientation, all staff receive training in, and must demonstrate mastery of, providing care for our aging loved ones. This includes the aging process, safety of caregivers and clients, and how to build a relationship with clients.
Washington state requires that caregivers obtain the Home Care Aide (HCA) or Certified Nursing Assistant (CNA) licenses within 200 days of hire. The majority of our caregivers have these certifications upon hire, and for those who don't, we require that the obtain the license.
Staff receive training for all aspects of their expected role including how to be the eyes and ears for the family of our clients. Specialized care training, such as Alzheimer's care, is taught to ensure a full understanding of the necessary aspects of providing exceptional care for these individuals.
What are the benefits of home care?
Home care services let people flourish in the everyday life they already know and love – while getting a little help to stay independent and mobile. Our in-home care services are personalized to the needs of the individual.
Home is familiar. Home is comfortable and provides a sense of security. As a senior ages, being in a place that is familiar to continue daily routines is very beneficial, especially for progressive memory conditions like Dementia.
Another benefit of home care is the dedicated caregiver providing one-on-one care in a well-known environment. caregivers promote independence and companionship while reducing the risk of falls and providing family with peace of mind knowing their loved one is safe.
Why should I choose Home Instead for in-home care?
Home Instead provides personalized care, support and education to help enhance the lives of aging adults and their families. Home Instead strives to partner with each client and his or her family members to help meet that individual’s needs.
What sets us apart is our foundational principles including the principle of relationship before task and determination to provide superior quality service. Coupled with our culture, commitment to our clients and team members, Home Instead is committed to keeping seniors and people with chronic conditions safe and comfortable in a familiar environment where they can live with dignity as they age.
How will Home Instead caregivers help my family members or loved ones?
Providing care to an aging adult is just as important as supporting the family. We understand that caring for an aging adult is a team approach. It requires communication with both the senior and their family.
Home Instead provides emotional support as well as respite support for family members. Our team provides family with peace of mind knowing that a loved one is well taken care of.
Does Home Instead provide care during nights, weekends, or holidays?
Yes. Our services are available 24/7, including nights, weekends, and holidays. We're here whenever you need us.
Does Home Instead support clients with memory loss or dementia?
Yes, we support clients with memory loss or dementia. The sad reality is that this is becoming all too common in our aging population. Our caregivers all have experience navigating these challenging situations and will immediately begin reducing the burden that caregiving puts on loved ones.
How do I get started with care services?
Please give us a call at (253) 528-9893 to schedule a complementary in-home assessment.
What types of services do you provide?
We provide a wide range of in-home care services to support older adults, including companionship, personal care, medication reminders, meal preparation, light housekeeping, transportation, and more specialized services for those with Alzheimer's and other forms of dementia.
Do you offer live-in care or just hourly care?
We offer both live-in care and hourly care. Our team will work with you to determine the best care plan for your loved one based on their needs and preferences.
What is the difference between live-in and 24-hour care?
Live-in care means one caregiver remains in the home for a full 24-hour period, typically working a schedule that includes sleep time. 24-hour care involves multiple caregivers rotating shifts so someone is awake and alert at all times.
Can caregivers assist with transportation or errands?
Yes. Caregivers can assist with errands, transportation to appointments, grocery shopping, and outings, depending on your care plan and needs.
What does the initial assessment involve?
Our care manager will visit your home to assess the client’s needs, living environment, and personality. We use this time to understand how we can best support the individual and match them with the right caregiver.
How quickly can services begin once we contact you?
In many cases, we can begin services within 24-48 hours of your initial consultation. Many times we are able to start care within a few hours of our consultation.
Will we have the same caregiver each day?
We strive to provide consistency in your care team. Depending on your schedule, you'll have one or several regular caregivers to ensure continuity and comfort.
Can we meet the caregiver before services start?
Yes. We encourage a meet-and-greet whenever possible to ensure the caregiver is a good match for your family.
What happens if our caregiver is sick or unavailable?
We always have a backup plan. If a caregiver is unavailable, we’ll provide a qualified substitute and communicate the change to you in advance.
Can we request a different caregiver if it's not a good fit?
Absolutely. Your satisfaction and comfort are our top priority. If it’s not a good fit, we’ll work quickly to find a caregiver who is. We have a large pool of caregivers that you are able to choose from.
How much does care cost?
Hourly care and live-in care are billed at different rates. Please contact us for our current pricing. We'll walk you through the options and help find the right plan for your budget.
Do you accept long-term care insurance?
Yes, we work with most long-term care insurance providers. We can assist you in understanding your policy and submitting claims.
Do you accept VA benefits?
Yes, we are contracted with Veterans Affairs and have a large number of veterans receiving services from our agency.
Who supervises the caregivers?
Our care management team oversees every case. Care managers check in regularly, perform quality assurance visits, and are available to address concerns.
Do you provide updates to families about the care being provided?
Yes. We keep families informed through regular updates and are always available by phone or email.
What happens if there's an emergency or issue during care?
Our caregivers are trained to respond appropriately and to contact our office and emergency services if needed. Our team is available 24/7 for support.
Do you do quality assurance visits? How often?
Yes. We perform regular quality assurance visits to ensure care is meeting expectations and to gather feedback from clients and families.
Do you provide care in assisted living or retirement communities?
Yes. We can and do provide supplemental care in assisted living facilities, retirement communities, or anywhere the client calls home.
What makes your agency different from other home care providers?
We are locally owned and operated, with a strong emphasis on quality, compassion, and culture. We hire caregivers who live our values, and we treat every client like family.
Are your services available 24/7?
Yes. We are available to provide care and respond to calls 24 hours a day, 7 days a week.
What if we’re not sure exactly what kind of care we need?
No problem. That’s what we’re here for. We’ll guide you through the process and help you understand your options based on your family’s needs.
What types of senior care services does Home Instead provide?
Home Instead offers a range of customized senior home care services including Alzheimer’s and Dementia care, personal care, companionship, 24-hour live-in care, respite care, end-of-life support, veterans assistance, and medication reminders.
How does Home Instead ensure the quality and safety of its caregivers?
All caregivers undergo a rigorous hiring process including multiple interviews, two background checks, drug screening, and reference checks. They receive comprehensive training and must obtain required certifications such as Home Care Aide or CNA licenses.
Are Home Instead's caregiving services available around the clock?
Yes, Home Instead provides care 24/7, including nights, weekends, and holidays to support seniors whenever they need assistance.
Can families meet the caregiver before the services start?
Yes, Home Instead encourages a meet-and-greet so families and seniors can ensure the caregiver is a good match before care begins.
Does Home Instead accept long-term care insurance and VA benefits?
Yes, Home Instead works with most long-term care insurance providers and is contracted with Veterans Affairs to provide care to veterans.
How quickly can care services begin after contacting Home Instead?
Care can typically begin within 24 to 48 hours after the initial consultation, and sometimes within just a few hours depending on circumstances.
What areas does Home Instead of South King County and Pierce County serve?
They serve a wide area including Federal Way, Auburn, Puyallup, Bonney Lake, Lake Tapps, South Hill, Graham, Edgewood, Covington, Black Diamond, Enumclaw, Buckley, and surrounding counties like King and Pierce.
Where is Home Instead's office located in Federal Way?
The office is located at 505 South 336th Street, Suite 550, Federal Way, WA 98003.
How can nearby places like Mary Bridge Children’s Outpatient Center or NW Sports Physical Therapy benefit Home Instead clients?
Clients and families may find it convenient to access medical services such as pediatric care at Mary Bridge Children’s Outpatient Center or rehabilitation services at NW Sports Physical Therapy nearby, complementing Home Instead's in-home care offerings.
How do local resources like the US Army Seattle Medical Recruiting Station or Oxford & Associates support the community around Home Instead?
These nearby locations provide important services—US Army Seattle Medical Recruiting Station for military support and Oxford & Associates for employment and education—offering additional community support for families and seniors in the area.
Are there other home care providers nearby Home Instead?
Yes, Comfort Keepers Home Care and Fedelta Home Care are nearby agencies providing home health care and personal care services, which offers clients multiple care options within the Federal Way area.
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