Home Instead

Yes! Each of our caregivers goes through an extensive interview process, including two background checks, a drug screen, and calling references. All caregivers hired pass our rigorous screening and interview process, ensuring that the person in your home is safe and trusted.

As part of the hiring process, all team members undergo caregiver Orientation to learn about caring for seniors and their families. In addition to orientation, all staff receive training in, and must demonstrate mastery of, providing care for our aging loved ones. This includes the aging process, safety of caregivers and clients, and how to build a relationship with clients. Washington state requires that caregivers obtain the Home Care Aide (HCA) or Certified Nursing Assistant (CNA) licenses within 200 days of hire. The majority of our caregivers have these certifications upon hire, and for those who don't, we require that the obtain the license. Staff receive training for all aspects of their expected role including how to be the eyes and ears for the family of our clients. Specialized care training, such as Alzheimer's care, is taught to ensure a full understanding of the necessary aspects of providing exceptional care for these individuals.

Home care services let people flourish in the everyday life they already know and love – while getting a little help to stay independent and mobile. Our in-home care services are personalized to the needs of the individual. Home is familiar. Home is comfortable and provides a sense of security. As a senior ages, being in a place that is familiar to continue daily routines is very beneficial, especially for progressive memory conditions like Dementia. Another benefit of home care is the dedicated caregiver providing one-on-one care in a well-known environment. caregivers promote independence and companionship while reducing the risk of falls and providing family with peace of mind knowing their loved one is safe.

Home Instead provides personalized care, support and education to help enhance the lives of aging adults and their families. Home Instead strives to partner with each client and his or her family members to help meet that individual’s needs. What sets us apart is our foundational principles including the principle of relationship before task and determination to provide superior quality service. Coupled with our culture, commitment to our clients and team members, Home Instead is committed to keeping seniors and people with chronic conditions safe and comfortable in a familiar environment where they can live with dignity as they age.

Providing care to an aging adult is just as important as supporting the family. We understand that caring for an aging adult is a team approach. It requires communication with both the senior and their family. Home Instead provides emotional support as well as respite support for family members. Our team provides family with peace of mind knowing that a loved one is well taken care of.

Yes. Our services are available 24/7, including nights, weekends, and holidays. We're here whenever you need us.

Yes, we support clients with memory loss or dementia. The sad reality is that this is becoming all too common in our aging population. Our caregivers all have experience navigating these challenging situations and will immediately begin reducing the burden that caregiving puts on loved ones.

Please give us a call at (253) 528-9893 to schedule a complementary in-home assessment.

We provide a wide range of in-home care services to support older adults, including companionship, personal care, medication reminders, meal preparation, light housekeeping, transportation, and more specialized services for those with Alzheimer's and other forms of dementia.

We offer both live-in care and hourly care. Our team will work with you to determine the best care plan for your loved one based on their needs and preferences.

Live-in care means one caregiver remains in the home for a full 24-hour period, typically working a schedule that includes sleep time. 24-hour care involves multiple caregivers rotating shifts so someone is awake and alert at all times.

Yes. Caregivers can assist with errands, transportation to appointments, grocery shopping, and outings, depending on your care plan and needs.

Our care manager will visit your home to assess the client’s needs, living environment, and personality. We use this time to understand how we can best support the individual and match them with the right caregiver.

In many cases, we can begin services within 24-48 hours of your initial consultation. Many times we are able to start care within a few hours of our consultation.

We strive to provide consistency in your care team. Depending on your schedule, you'll have one or several regular caregivers to ensure continuity and comfort.

Yes. We encourage a meet-and-greet whenever possible to ensure the caregiver is a good match for your family.

We always have a backup plan. If a caregiver is unavailable, we’ll provide a qualified substitute and communicate the change to you in advance.

Absolutely. Your satisfaction and comfort are our top priority. If it’s not a good fit, we’ll work quickly to find a caregiver who is. We have a large pool of caregivers that you are able to choose from.

Hourly care and live-in care are billed at different rates. Please contact us for our current pricing. We'll walk you through the options and help find the right plan for your budget.

Yes, we work with most long-term care insurance providers. We can assist you in understanding your policy and submitting claims.

Yes, we are contracted with Veterans Affairs and have a large number of veterans receiving services from our agency.

Our care management team oversees every case. Care managers check in regularly, perform quality assurance visits, and are available to address concerns.

Yes. We keep families informed through regular updates and are always available by phone or email.

Our caregivers are trained to respond appropriately and to contact our office and emergency services if needed. Our team is available 24/7 for support.

Yes. We perform regular quality assurance visits to ensure care is meeting expectations and to gather feedback from clients and families.

Yes. We can and do provide supplemental care in assisted living facilities, retirement communities, or anywhere the client calls home.

We are locally owned and operated, with a strong emphasis on quality, compassion, and culture. We hire caregivers who live our values, and we treat every client like family.

Yes. We are available to provide care and respond to calls 24 hours a day, 7 days a week.

No problem. That’s what we’re here for. We’ll guide you through the process and help you understand your options based on your family’s needs.

Home Instead offers a range of customized senior home care services including Alzheimer’s and Dementia care, personal care, companionship, 24-hour live-in care, respite care, end-of-life support, veterans assistance, and medication reminders.

All caregivers undergo a rigorous hiring process including multiple interviews, two background checks, drug screening, and reference checks. They receive comprehensive training and must obtain required certifications such as Home Care Aide or CNA licenses.

Yes, Home Instead provides care 24/7, including nights, weekends, and holidays to support seniors whenever they need assistance.

Yes, Home Instead encourages a meet-and-greet so families and seniors can ensure the caregiver is a good match before care begins.

Yes, Home Instead works with most long-term care insurance providers and is contracted with Veterans Affairs to provide care to veterans.

Care can typically begin within 24 to 48 hours after the initial consultation, and sometimes within just a few hours depending on circumstances.

They serve a wide area including Federal Way, Auburn, Puyallup, Bonney Lake, Lake Tapps, South Hill, Graham, Edgewood, Covington, Black Diamond, Enumclaw, Buckley, and surrounding counties like King and Pierce.

The office is located at 505 South 336th Street, Suite 550, Federal Way, WA 98003.

Clients and families may find it convenient to access medical services such as pediatric care at Mary Bridge Children’s Outpatient Center or rehabilitation services at NW Sports Physical Therapy nearby, complementing Home Instead's in-home care offerings.

These nearby locations provide important services—US Army Seattle Medical Recruiting Station for military support and Oxford & Associates for employment and education—offering additional community support for families and seniors in the area.

Yes, Comfort Keepers Home Care and Fedelta Home Care are nearby agencies providing home health care and personal care services, which offers clients multiple care options within the Federal Way area.