This was my 1st experience at a hearing clinic and AudioNova-Federal Way, WA didn't disappoint. Very professional from reception to testing. Chayse Cope answered all my questions and explained options for me during and after testing. There was never any pressure to make a purchase. Only issue I had was locating the office-suggest better signage. Overall, a very positive visit.
KO
Kevin O'Connor
Dec 17, 2025
5.0
Chayse Cope, the audiologist at the Federal Way location right off of 1st Ave is the best Audiologist we’ve seen and let me tell you we’ve seen a lot! His knowledge of the software and his ability to make little “tweaks” has been so beneficial to my wife. Most of all, he listens, is compassionate and really cares about his patients. Go see him…you won’t regret it.
TY
Thomas Yetman
Aug 7, 2023
5.0
New to hearing issues at 65 years of age. I was referred to PSH&A for evaluation. Dr. Wong was terrific. She is engaging, informative, and thorough. Yes, I need heating aids and I’m awaiting their arrival in a couple weeks. I have no doubt that Dr. Wong will fit me right and that I’ll be better off.
KE
Kathleen Elsner-Madsen
Jan 14, 2021
5.0
I just had my left hearing aid wire replaced at Federal Way PS Hearing Aid. Richelle Wong, AuD, was professional, knowledgeable, and helpful. I have been going to the Fed Way office for a few years and have always been impressed with the service I have received. And price for hearing aids and parts is the most reasonable I have ever found!