Planet Fitness

Reviews

• EA

  ellie ann

  3 days ago
  1.0
  IMPORTANT EDIT!! MAN IN WOMENS LOCKER ROOM!!: im changing to 1 star because today (11/21/25 @5:35 pm) i got out of the womens locker room shower and walked to my locker, in my underwear, and sitting in front of my locker was a MAN. i understand this is a "no judgement zone" and i would hate to jump to conclusions, but there was nothing about him that would lead me to think he wasn't male presenting. im talking full grown beard, men's workout clothes and shoes, all that. i felt disgusted and shocked, especially since i was in my underwear straight out of the shower... he got up and left the room after putting on his shoes, and i quickly ran to alert the front desk. i gave him a description of the guy and he called the manager to review the footage. i didn't see the man working out in the gym either, and after letting the team member know, i finished up and left. not sure what came of it, i feel incredibly disgusted and disturbed. at best, he didn't notice the multiple signs saying "women's locker room" or any other woman in the locker room. at worst, well. you know. unbelievably upset at this. this used to be my go to location, but im not sure if ill even continue my planet fitness membership after this incident. my contact information was not requested either by the team member, but he was very nice and quickly alerted management. original review: good planet fitness. i travel often and utilize many different planet fitnesses and the bellevue crossroads one is one of the best i've gone to. simply because the shower water gets hot super quickly, you wouldn't BELIEVE how long it takes at some other locations nearby. rating 4 stars because it's not 24 hours :( most other locations nearby are 24 hours. please ..
• NC

  nigella cruz

  5 days ago
  5.0
  Super friendly and helpful staff! This is such an affordable choice for anyone who wants to start going to the gym. All amenities work great and maintained super well. No notes, nice, cleanly and spacious!
• TG

  Tomas Garcia

  5 days ago
  5.0
  I walked into PF on crossroads, and I can say it was by far one of the best introductions and greeting I have ever received from a gym. Kyle was extremely friendly and awesome from the beginning, showing me the place around and answering every little question I had. Kyle also introduced me to Tom, who was very friendly and helpful as well. If you want guaranteed great customer service and a friendly greeting every time you walk into a gym, come to PF on crossroads!
• HO

  H O

  6 days ago
  1.0
  I called months ago to cancel my membership, and the staff told me to “just email us and we’ll take care of it.” I did exactly what they asked. Today, I called again because they were still charging me, and suddenly they told me that I must cancel in person only. That makes absolutely no sense, especially for someone who has already moved away from Nebraska. Why tell me to email if that wasn’t the real process? On top of that, the person who answered the phone today was extremely rude and had no interest in helping or even explaining the situation properly. This place clearly has poor communication and does not respect customers’ time or money. Very disappointed and would not recommend this location. By the way, I requested to cancel my membership IN PERSON at the same location last year, and I faced the exact same issue. the membership was never canceled and I was charged for many months. Please understand that this is a repeated mistake, and it should not be happening again. I really hope this can be resolved properly this time.
• LP

  Last Pharaoh

  Nov 7, 2025
  5.0
  Best affordable gym , and all equipment are available, but what I love over there is the guys and the beautiful ladies working there that all of the are helpful and always smiling and responding to anything I ask even when they have busy day

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