Business Details
About
OptometryEye Care CenterOpticianCorrective Lenses StoreContact Lenses SupplierEyeglass Repair
At Vision Institute Northwest, you will find eye care professionals who genuinely care about your health and are dedicated to providing exceptional personal service to everyone who walks through our door. We are committed to continually improving, providing exceptional service, and honesty and openness in all we do.
Location
Vision Institute Northwest
11919 West Sunset Highway, Airway Heights, WA
99001, United States
Hours
Reviews
3.7
13 reviews
5 stars
8
4 stars0
3 stars
1
2 stars
1
1 star
3
- LLLoren LaBrecqueAug 28, 20255.0Please open on Mondays with Alana and Joanna working please and thank you
- SASteven AllentonAug 29, 20241.0I would give zero stars if I could. I should up 10 minutes early to my appointment and noticed it seemed empty with only a front desk person and a patient up front. I thought awesome, I should get back pretty fast. At the 30 minute mark (from my appointment time so 40 minutes total) I asked the receptionist if she had and idea of how much longer it would be. She told me she couldn't tell me because she didn't know where her tech was. A little confused by the response I sat back down, hoping it would be soon since I was using sick leave for this appointment. A couple minutes later the tech came out and grabbed the other patient. I waited there for over another 15 minutes with no word from anyone. By that point I was fed up and told the receptionist to cancel the appointment. She never offered to go find out how long the wait was or anything. She just said sorry and I left. I would stay away unless you have a half a day ready to blow.
- JSJennifer SMar 7, 20241.0My 19 year old daughter went here on March 5th. The optician tech conned my daughter into getting progressives on her glasses despite being told multiple times she didn’t want the progressives or the frames the tech picked out. She said the tech would just ignore her and keep looking at glasses that would fit progressive lens. These glasses ended up costing so much even after insurance. So I had my daughter call them the next day about canceling that order and they told her no they can’t cancel the order and she could not get a refund. I called today to inquire about all of this. I talked to Jessica the first time and she was really nice but needed permission from my daughter to talk to me. After she received permission I called back and the girls that answered did not allow me to talk to Jessica. This girl ended up being the tech that conned my daughter into super expensive glasses she did not need. She went on to insist that they don’t do refunds because glasses are medical equipment and you can’t get a refund of medical equipment. I know this to be a lie because I have been wearing contacts and glasses most of my life. I mean, my contacts have to be specially made and as long as I don’t open the box, I can even get a refund on those. Don’t go here unless you want to pay an arm and a leg for glasses you don’t even want.
- ASAriel SoderbergNov 17, 20235.0I just had my first contacts/glasses appt here with my teenager. I’ve needed a prescription now for more than 30 years, that is a lot of eye appts. And I’ve never been happier! From the woman very patient with my needs at the front desk, to the doctors and tech, to the women helping us pick out frames, this was the best eye appt I’ve ever had. My whole family will be back!
- DDDebAug 16, 20231.0It's a scam! Do not go there! They are all about making money! My insurance referred me to them, but after I found out they never received my claim I was told to contact Eyememed directly but there is no way to reach them by phone. Very frustrating! I reported them to the Bbb!
Frequently Asked Questions About Vision Institute Northwest
What services does Vision Institute Northwest provide?
Vision Institute Northwest offers optometry services including eye exams, corrective lenses, contact lenses supply, eyeglass repair, and comprehensive eye care.
Where is Vision Institute Northwest located?
Vision Institute Northwest is located at 11919 West Sunset Highway, Suite E, Airway Heights, WA 99001.
What are the regular business hours of Vision Institute Northwest?
Vision Institute Northwest is open Tuesday through Thursday from 9:00 AM to 6:00 PM and closed on Mondays, Fridays, Saturdays, and Sundays.
How can I schedule an appointment with Vision Institute Northwest?
You can request an appointment by visiting their website at https://visioninw.com/locations/airway-heights/ or call them at +1 509-487-0600.
Is Vision Institute Northwest open on weekends?
No, Vision Institute Northwest is closed on Saturdays and Sundays.
What types of corrective lenses can I get at Vision Institute Northwest?
Vision Institute Northwest supplies both eyeglasses and contact lenses tailored to your needs.
Are there dining options near Vision Institute Northwest?
Yes, nearby dining options include A&W Restaurants, KFC, Panda Express, Teriyaki Spice, Pizza Hut, and McDonald's, offering a variety of meal choices before or after your appointment.
What nearby services are available for financial needs near Vision Institute Northwest?
Nearby financial services include First Interstate Bank, Inland Northwest Bank, as well as CoinFlip and LibertyX Bitcoin ATMs for convenient banking and ATM access.
Where can I find hotels close to Vision Institute Northwest for overnight stays?
Nearby hotels include Stratford Suites, Days Inn & Suites by Wyndham Spokane Airport Airway Heights, and Days Inn & Suites, providing convenient lodging options.
Are there any nearby convenience stores or retail shops near Vision Institute Northwest?
Yes, nearby convenience and retail shops include NomNom convenience store and Zak Designs shopping, which customers can visit before or after eye care appointments.