LensCrafters

4.4
226 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
155 Dorset St, South Burlington, VT
05403-6346, United States

Hours

Reviews

4.4
226 reviews
5 stars
190
4 stars
4
3 stars
1
2 stars
3
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Charlie, Celia, and Paula.

Mixed Experiences

While some customers had excellent experiences, others reported rude or dismissive behavior from certain staff members, leading to dissatisfaction.

Quick Repairs

Several reviews highlighted the quick and efficient service for repairs and adjustments, often provided at no charge.

Product Knowledge

Customers appreciated the staff's expertise in helping them choose frames and lenses that suited their needs.
  • AG
    Aubrey Garrison
    Jan 1, 2026
    5.0
    Everyone was receptive, friendly, kind, and helpful. Elizabeth patiently answered my questions and went over multiple options to best meet my needs.
  • HH
    Hk
    Dec 29, 2025
    1.0
    In November, I went to this location of LensCrafters to adjust a pair of eyeglasses I had recently purchased the month before. The man who was helping me was very rude, loud, and at times irate and intimidating when I asked simple questions. I was shocked, given I had been helped before by another worker (a very professional younger woman) and had never seen this kind of behavior before. It seemed as if he had his own personal problems and perhaps was bringing it into the workplace. Worst of all, this man didn’t properly adjust my glasses. They are crooked and uncomfortable to wear because of him. I’m leaving this review here to warn others of the service they may find here if they have the misfortune of being “helped” by this man. The only way for LensCrafters to rectify this situation is to give me a full refund.
  • SS
    Steve Sharp
    Dec 7, 2025
    5.0
    Elizabeth was super friendly and fixed my Dad's glasses on the spot! Thanks!
  • BW
    Benjamin Wright
    Nov 9, 2025
    1.0
    Lady at the store told us to leave as soon as we got in and we were just bro
  • CP
    Corey Paquette
    Nov 2, 2025
    5.0
    I came in as a walk in.. with my child’s pair of glasses in two pieces. The two woman in the store were very helpful. They were able to fix the glasses without any waiting time, and adjust them to my child’s face, something the original place we got them didn’t do. They are super friendly and would highly recommend them to anyone having problems with their glasses. I will be going back in a few weeks to get new frames!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.