Staff Performance
Many customers praised the staff for being friendly, helpful, and welcoming, particularly highlighting individuals like Darline and Kelsey.
Cleanliness
The gym is frequently noted for its cleanliness and well-maintained facilities, contributing to a positive workout environment.
Facilities and Equipment
Customers appreciate the variety of equipment and amenities available, including recovery rooms and fitness classes, although some noted issues with equipment availability.
Customer Service Issues
Some reviews mentioned negative experiences with customer service, particularly regarding membership cancellations and staff interactions.