Club Pilates

Reviews

• NN

  Neen

  Feb 13, 2026
  1.0
  I don’t enjoy writing negative reviews, so I want to be clear: this review is about the business operations — not the instructors. The teachers are excellent. The studio is clean. Instruction quality is 5 out of 5. My issue is access and management. This location consistently overbooks classes. I purchased an 8-class-per-month membership and repeatedly struggled to get into classes. I initially raised this concern in November after realizing I could not consistently secure spots within my general availability window (8 a.m. – 4 p.m.). The guidance I was given was to book classes two weeks in advance and join waitlists. While that may work for some, it is unrealistic for many adults managing work and family responsibilities. Expecting members to plan their schedules two weeks out just to access what they’ve already paid for is not practical. Because credits do not roll over, I lost unused credits in November and December. In January, the same issue continued — and while weather-related cancellations are understandable, I was again unable to use what I paid for. Out of 24 classes I attempted to take during my membership period, I was only able to complete 11. That is not even half of the sessions purchased. When I submitted my 30-day cancellation notice in December, I expressed openness to private lessons as a way to work within my schedule. I received zero follow-up on that option. The most disappointing experience occurred at the end of January as I was wrapping up my membership. After requesting a concession due to the inability to access classes, I was initially told via text that none would be offered. Later, I received a call offering a temporary concession for the following month. However, if the underlying overbooking issue remains, that does not resolve the core problem. More concerning was the tone of the final conversation. It felt condescending and dismissive, particularly when referencing my responsibilities as a working mother. Members should not feel shamed for having a schedule. If someone is paying for a membership, reasonable access to classes should not feel competitive. I would encourage prospective members to read reviews carefully and take them with a grain of salt. Incentives or concessions in exchange for positive reviews raise legitimate transparency concerns. That matters. Everything stated in this review is factual, and I have documentation to support it. Again, the instructors are strong. The operational model — overselling memberships beyond realistic class capacity — is the issue. I ultimately did not receive the value of what I paid for and am handling that issue seperately.
• KA

  Kathleen Addison

  Feb 9, 2026
  5.0
  I’ve been attending Club Pilates since October 2023, and it’s the longest I’ve ever stuck with any workout consistently. I love the small classes, knowledgeable instructors, and how no two classes are ever the same. The studio is always clean, the front desk staff is friendly, and I’ve never had an issue. I leave every class feeling both physically challenged and mentally clear—and I’ve even made great friends along the way. I go 3–4 times a week, and it’s truly become part of my lifestyle. Highly recommend!
• MZ

  Monica Z

  Feb 5, 2026
  5.0
  I am a few months shy from my 2 year member anniversary with the Lake Ridge Club Pilates, and I plan to keep at it for as long as I can! Pilates has been great for my back, building core and other muscles to better support my posture which is especially important to me with my spine conditions and challenges I’ve had with that over the years. All of the instructors have been wonderful! I love their support, encouragement, teaching styles and each of them have shown and taught new exercises and stretches in different ways! I typically go to week-day early evening classes but I have on occasion been to the 6am and mid-day classes and sometimes weekends. I love the variety of classes and teachers, which help make each visit feel like a different experience. I love the reformer, and it is true that you can perform hundreds of exercises and stretches with the various pieces of equipment at club Pilates! The app is great for scheduling classes, and I almost always get into the classes that I want, even if I’m on a wait list. The studio does different events, special classes and holiday cheer type of things, throughout the year. I love that they create opportunities for members to try new things besides pilates exercise, but in the realm of the pilates world. I definitely notice the difference in toned areas of my body thanks to pilates! Before now, I’ve never had people compliment my shoulders and now I realize that they are truly shaped and toned! My husband also compliments and appreciates all the gluteal workouts and toning results from that! I love the convenience of the plaza so that I can squeeze in errands before or after my workouts… overall, I love this studio, and give it 5 stars!
• IR

  ivonne rivas

  Feb 3, 2026
  5.0
  I love Club Pilates Lakeridge! From the moment you walk in, the front desk girls greet you with warm smiles and they are always so kind and helpful. Booking classes through the app process and answering questions is so fine with them, they are always showing interest. Instructors are great, they are knowledgeable, attentive, and good at offering clear cues and thoughtful modifications that make every class feel both challenging and safe. I’ve noticed real improvements in my strength, posture, and overall well-being since starting here. The studio is clean and welcoming. Highly recommend to anyone looking for a supportive community and great workouts!
• EM

  Emily Meeker

  Feb 3, 2026
  5.0
  I have been a member of Club Pilates Lake Ridge for almost a year and I really, really, REALLY love this studio - the workouts, the instructors, the location, it checks all of my boxes. I'm someone who has bounced around all of the popular group fitness chains and I am so excited to have found a workout that I'm still enjoying a year later. I am currently pregnant and the staff/studio have been so accommodating and thoughtful, allowing me to continue my practice while still being safe and adhering to policies. I do believe in order to get the best bang for your buck, you have to get an unlimited membership - otherwise you'll be stuck in waitlist purgatory, but I find I go enough that it's absolutely worth it for me!