LensCrafters

4.7
175 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1850 Apple Blossom Dr, Winchester, VA
22601-5187, United States

Hours

Reviews

4.7
175 reviews
5 stars
155
4 stars
4
3 stars
3
2 stars
1
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond in assisting with their needs.

Quality of Care

Dr. Hong received numerous commendations for his thoroughness, professionalism, and ability to explain eye health clearly.

Product Selection

Customers appreciated the wide selection of frames and lenses available, often noting the staff's assistance in finding the right fit.

Mixed Experiences

While most feedback was positive, there were a few negative experiences related to insurance handling and customer service at the front desk.

Efficiency

Customers frequently mentioned quick service and minimal wait times, enhancing their overall experience.
  • NM
    Nicole Maddern
    Oct 14, 2025
    5.0
    They are great and quite friendly. I've purchased a few pairs of glasses here.
  • CP
    Carol Pedersen
    Oct 10, 2025
    5.0
    Everyone here seemed nice. I was helped out by Jeremy, who went above and beyond with trying to find the type of glasses I was looking for. He wound up looking through all the bins of glasses not shown on the shelves, and walked around the store until he found a pair that suited me. He was extremely nice and helpful. I am still waiting to receive my glasses, but I would recommend using this LensCrafters, Jeremy in specific, to find a nice pair of glasses!
  • NW
    Nancy Wyatt
    Oct 4, 2025
    5.0
    Excellent service from the person who took my order and the manager who ensured everything worked well when I picked up the 3 pairs of glasses I purchased. Everyone was knowledgeable, courteous, and professional. The glasses also are GREAT! Much better quality than some I had purchased elsewhere.
  • LD
    lola davis
    Sep 29, 2025
    5.0
    Doctor Hong was great And so was his Assistant .
  • BL
    Brittney Long
    Sep 25, 2025
    1.0
    I would give zero if I could. Go anywhere else. They will tell you they take your insurance but actually don't. And make you pay. Total rip off. Go anywhere else. And the dark haired manager has no idea what's she's doing. Just really good at talking in circles and trying to gaslight patients.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.