Planet Fitness

4.4
855 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
8430 Old Keene Mill Rd, West Springfield, VA
22152, United States

Hours

Reviews

4.4
855 reviews
5 stars
610
4 stars
106
3 stars
47
2 stars
28
1 star
64

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and welcoming.

Equipment Quality

Numerous reviews highlighted issues with outdated and poorly maintained equipment, including rust and broken machines.

Cleanliness

While some customers noted the gym was clean, others reported unsanitary conditions, particularly in the tanning beds and locker rooms.

Customer Service

Mixed feedback on customer service; some praised staff while others reported rude or unhelpful interactions.

Membership Value

Several customers appreciated the low membership cost but expressed concerns about the quality of facilities for serious fitness enthusiasts.
  • OA
    Omar Albakry
    3 days ago
    1.0
    The guy at the front desk lacks basic customer service skills, and he tried to make me go back and forth with another location or contact customer service just to cancel the membership I started at this location.
  • MH
    Meaghan Halligan
    Nov 15, 2025
    5.0
    New in town, and Theo really helped me out in getting situated at this gym. Really appreciate it!
  • DL
    Dina Lopez
    Oct 22, 2025
    1.0
    This is the worse planet fitness very incomprehensive people I was with other type of shoes but I was coming from other place and i just wanna exercise for a little bit and a women’s was doing problems.i know the rules but they Can be flexible sometimes I’m paying a lot montly I don’t understand And they change all the equipments all the machine are differents and doesn’t have intructions how to use them
  • AM
    Ariana Moorer
    Oct 18, 2025
    1.0
    My review was taken down a third time. Working under this manager, Kameryn Darrington at the gym was an incredibly frustrating experience. Her leadership style was dismissive and hypocritical, creating a negative atmosphere for employees. She made the work environment unnecessarily stressful. One of the most demoralizing aspects of her management was the blatant double standard she enforced. She strictly reprimanded staff for using their phones at the front desk—even for quick, work-related checks—yet she openly used her own phone while on shift at the very same station. This inconsistency not only showed a lack of professionalism but also a lack of respect for the employees she was supposed to lead. Overall, her behavior reflected favoritism, and a disregard for leading by example. Working at the gym could have been a positive experience, but her attitude made it clear that employee morale was not a priority. My coworkers were great though!
  • ML
    Mary Jocelyn Logan
    Oct 16, 2025
    4.0
    We thoroughly enjoy this Planet Fitness. It’s convenient and has enough equipment to get a good workout out in. I feel people have judged this PF a little too harshly. I have been a black member for a few years and feel that for the price, it would be hard to beat. I don’t mind seeing a little rust here or there as long as the machines work 😁.

Frequently Asked Questions About Planet Fitness

What is the philosophy of Planet Fitness Springfield, VA?

Planet Fitness believes in a Judgement Free Zone® where everyone is encouraged to build strength at their own pace, embracing the idea that everyone is strong in their own way.

What are the operating hours of Planet Fitness at 8430 Old Keene Mill Rd?

Planet Fitness Springfield is open 24 hours a day, seven days a week, so you can work out anytime that fits your schedule.