Staff Quality
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of trainers like Bethany, Stephen, and Donna.
Cleanliness
The facility is frequently noted for being clean and well-maintained, contributing to a positive gym experience.
Community Atmosphere
Many reviews highlight a welcoming and supportive community, with members feeling like part of a family, especially in group classes like Fit 360.
Equipment Availability
While most customers found the equipment accessible, some noted overcrowding during peak times.
Customer Service Issues
A few reviews mentioned challenges with membership cancellations and billing, indicating a need for improvement in customer service responsiveness.