Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
223 reviews
5 stars
199
4 stars
7
3 stars2
2 stars1
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for being friendly, helpful, and professional, with many customers highlighting specific associates for their exceptional service.
Repair Services
Customers appreciated the quick and free repair services offered for glasses, often noting the staff's willingness to assist with adjustments and fixes.
Store Environment
The store was frequently described as clean, organized, and welcoming, contributing to a positive shopping experience.
Product Knowledge
Staff demonstrated strong product knowledge, helping customers make informed decisions about frames and lenses, which enhanced the overall experience.
Appointment Issues
Some customers reported negative experiences related to appointment policies, particularly regarding strict lateness rules and communication issues.
- AMAnna MirovskiOct 9, 20255.0Brought in glasses that my daughter had for a couple of years, glasses were missing a screw, and they fixed it up in my presence free of charge! Great customer service!
- SWStephen WilliamsSep 13, 20255.0Excellent Customer Service!
- DDDaisy DUKESAug 1, 20255.0This Lenscrafters is the best. ELANI did service me and was so very very Helpful, Professional and most courteous. I recommend them highly and have told family and friends already. I just picked up my Glasses and am so very pleased.
- ESErika SJul 24, 20255.0I love this location. Lilly has been so helpful. Great customer experience. I know I can find better deals online but nothing like the quality at lenscrafters offers and the client care experience is amazing. Thank you Lilly for being amazing.
- BHBritney HodgeJul 18, 20254.0The customer service provided by the Virginia Beach Town Center associates are always superb! They are friendly and professional. In Hampton Roads this is my location of choice due to the way my family is treated. The price at LensCrafters is quite a bit more expensive ($100 more) than your competitors and the wait time to receive glasses does take a bit longer. But, I don't mind paying more for the service.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters provide?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions, and a wide range of designer eyewear brands.
Which designer eyewear brands can I find at LensCrafters?
LensCrafters carries designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., and more.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans such as EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health.
What are the operating hours of LensCrafters at 4500 Main Street, Virginia Beach?
LensCrafters is open Monday through Saturday from 9:30 AM to 6:30 PM, and on Sundays from 12:00 PM to 4:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0486&storeId=10851.
Does LensCrafters offer in-store pickup for eyewear products?
Yes, LensCrafters provides in-store pickup for orders at this location.
Are contact lens exams different from regular eye exams at LensCrafters?
A contact lens exam includes a regular comprehensive eye exam as well as detailed measurements for fitting contact lenses, which involves an additional fee.
What nearby places can I visit before or after my appointment at LensCrafters in Virginia Beach?
You can visit the Virginia Sports Hall of Fame museum or enjoy a meal at Jimmy John's sandwich shop, both located near LensCrafters in The Town Center Of Virginia Beach.
Are there any other optometrists close to LensCrafters in Virginia Beach?
Yes, National Eyecare Associates is a nearby optometrist and health and medical provider near LensCrafters.
How can nearby businesses in The Town Center benefit a customer visiting LensCrafters?
Nearby businesses such as Muse Paintbar offer art and social experiences, while financial services and real estate agencies provide convenient access to other needs during your visit to LensCrafters.