Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
311 reviews
5 stars
281
4 stars
7
3 stars3
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, highlighting individuals like AJ, Heidi, and Jeff for their helpfulness and professionalism.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor customer service from some staff members, leading to frustration for certain customers.
Quick Service
Several customers appreciated the quick service, especially in urgent situations like needing glasses repaired or replaced on short notice.
Knowledgeable Staff
Customers frequently mentioned the staff's knowledge about eyewear and their ability to provide helpful recommendations.
Store Environment
The store was described as clean and welcoming, contributing to a pleasant shopping experience.
- ATAnshelle TuckerNov 17, 20255.0I had an incredible experience at this store. I came in right after my eye exam at a different location due to the wide selection of frames they had here. Rosita took care of me from the minute I stepped through the door. She was extremely patient with me throughout the process and I truly appreciate her help. I felt like she had my best interest and even made additional suggestions about the types of lenses I needed. I will definitely be back for my future needs. Thank you!
- MBMarcus BeckNov 10, 20255.0LensCrafters keep u the great work
- EGErnest GaryNov 8, 20255.0Great customer service at thus store. Thanks for making eyeglasses easy to decide and purchase.
- TJTaysia JerniganOct 25, 20255.0The service was amazing. Jeff had amazing customer service and i love my glasses
- HBH BOct 23, 20251.0Unfortunately I had the worst customer service experience of my life here yesterday. As a brief background, I’ve been wearing glasses for 27 years. My parents both wear glasses and we had previously been going to the optometrists and retail LensCrafters in MacArthur Center once a year every year for as long as I can remember and always have had a great experience. That store has now relocated and the closest to me is Lynnhaven Mall. I had previously walked into the retail side and a lovely woman named AJ helped me adjust my glasses that my toddler broke until I could replace them. I was looking forward to coming back to her to help me pick a style after my exam. I scheduled my appointment yesterday morning for that afternoon at 4pm. I arranged for my husband to get out of work early and watch our son to accommodate this appointment. I showed up at 3:55pm. At the front desk were 2 women one 20s/30s and one was older. The younger one greeted me and then proceeded to say and I quote “…yeahhhh we didn’t have a phone number on file for you and your email didn’t work so your appointment was canceled.” The form did not require me to input a phone number or insurance. It even said on the confirmation email (of which I received THREE confirmations to the same email that “didn’t work” for them) that I could fill out forms and provide insurance in person at the time of my appointment. They continued to tell me they could reschedule me for another day. I’m a very patient and understanding person, I don’t enjoy confrontation. There was no apology for wasting my time. No effort to accommodate me. The lady beside her was her supervisor as I learned when asking to speak to someone else. She also met me with attitude, rolling her eyes and refusing to look at me, typing on her computer while I was desperately trying to seek resolution. Unprofessional, disrespectful and just downright rude. I wasn’t yelling or cursing I was just upset at the situation and honestly, even a simple apology for the mistake would have gone so far. But not once did they even say sorry, in fact, blamed me saying I must’ve spelled my email wrong or there was a problem on my end. I received various spam emails and work emails to my same email after booking. Aside from this, I don’t even understand why the appointment had to be canceled. I could’ve provided this info on the spot. My appointment was confirmed as BOOKED multiple times via email. I suggested perhaps there was an issue with their email host. Again met with blank stares. Disappointed is an understatement. Neither one of those women should be in a customer facing position. I’m disheartened to take my business elsewhere for my eye exams however AJ and the other gentleman working the retail side are absolute customer service rockstars and tried to help me afterwards.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Virginia Beach offer?
LensCrafters offers comprehensive eye exams, premium lens options including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters in Virginia Beach?
Brands available include Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., Armani Exchange, and more.
Does LensCrafters accept vision insurance, and which plans are accepted?
Yes, they accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health.
What are the operating hours of LensCrafters at Lynnhaven Mall?
LensCrafters is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 12:00 PM to 6:00 PM.
How can I schedule an eye exam at LensCrafters Virginia Beach?
You can schedule an eye exam online through their appointment link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=1176&storeId=10851
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters at Virginia Beach offers in-store pickup for products.
What payment options are available at LensCrafters?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
What other stores are near LensCrafters at Lynnhaven Mall?
Nearby stores include Big Island Smoothie, Journeys, Pet Go Round, Black Iris Florist, H&M, Tillys, Regis Salon, and JCPenney, among others.
Are there any nearby places where I can grab a drink or snack before or after visiting LensCrafters?
Yes, Big Island Smoothie is a nearby smoothie and juice bar where you can enjoy a refreshing drink.
Can I visit other fashion retailers close to LensCrafters?
Yes, there are several clothing and shoe stores nearby such as H&M, Tillys, Express, Justice, Buckle, and Banana Republic where you can shop for apparel and accessories.