Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
200 reviews
5 stars
173
4 stars
9
3 stars3
2 stars3
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for their friendliness, professionalism, and willingness to help, with many customers highlighting specific associates like Tara, Simone, and Nisa for their exceptional service.
Product Selection
Customers appreciated the wide variety of stylish frames and lenses available, noting that the selection catered to different tastes and budgets.
After-Purchase Support
The store's commitment to after-purchase service, including adjustments and repairs, was frequently mentioned as a standout feature, contributing to customer loyalty.
Communication Issues
Some customers reported dissatisfaction with communication regarding insurance and pricing, indicating a need for improvement in this area.
Overall Experience
Most reviews reflected a positive overall experience, with many customers expressing their intention to return and recommend the store to others.
- VFvalerie franklinDec 29, 20255.0Tara is Simply the Best! I’ve been purchasing eyeglasses from the LensCrafters in Suffolk, University BLVD for over five years. I always received fantastic customer service! Today Tara’s professionalism and attention to detail saved me from possible trauma because my optometrist assistant made a mistake with my prescription. Tara noticed that while I told her that my prescription had not changed, at all, she noticed that there was a significant change in the prescription based on my past five exams. She reached out to the optometrist and found out that a huge mistake had been made. Thanks to Tara, they corrected the prescription and saved me time, money, heart ache! She is the optimie of excellent customer care! Thank you!
- JYJoann YaegerDec 20, 20255.0The optical tech, Nisa was extremely helpful. She was courteous, professional and kind. In this store, there is a large selection of classic and stylish frames, with a great price range. A relative recommended LensCrafters at this location, and I am glad I went!
- MMMaria MosterDec 15, 20255.0The associates were friendly and helpful in making my decision on my glasses. She calculated my insurance options to make sure I got the best deal!! I would definitely go back again!!
- RRRated RDec 3, 20252.0The exam itself was fine, but the communication was not. The doctor didn't explained the copay fully with how it works with my insurance, and when I tried to ask about it, I was interrupted. I left the appointment unsure about what I was being charged for.
- SDSharon DevineNov 19, 20255.0I can’t say enough good things about LensCrafters at Harborview in Suffolk! Debbie and Simone are absolutely amazing. Every time I walk in, they greet me with a smile and are always ready to help, no matter how small the request. They’re incredibly knowledgeable, patient, and genuinely care about making sure you leave happy. What really sets this location apart is the outstanding after-purchase service. Long after I bought my glasses, Debbie and Simone are still more than happy to adjust them (sometimes multiple times!) until the fit is absolutely perfect and comfortable. That kind of continued support is rare these days. This store has earned a customer for life. If you’re in the Suffolk area and need eyewear, do yourself a favor and go see Debbie and Simone at LensCrafters Harborview—you won’t be disappointed! Highly, highly recommend.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What eye care services does LensCrafters in Suffolk offer?
LensCrafters provides comprehensive eye exams using the latest vision technology, premium lens options including Transitions® and Blue-violet light filtering lenses, prescription wearable technology, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours for LensCrafters at 1013 University Blvd?
LensCrafters is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
How can I schedule an eye exam at LensCrafters in Suffolk?
You can schedule an eye exam online via their official scheduling link at LensCrafters' website or by visiting https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0767&storeId=10851
What types of payment are accepted at LensCrafters Suffolk?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Does LensCrafters offer in-store product pickup?
Yes, in-store pickup service is available at LensCrafters.
What popular designer eyewear brands are available at LensCrafters Suffolk?
LensCrafters offers designer brands including Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, and more.
Are there nearby food options if I visit LensCrafters at Hampton Roads Crossing?
Yes, nearby food options include MOD Pizza, Panera Bread, Duck Donuts, Freddy's Frozen Custard & Steakburgers, Kickback Jack’s, Village Inn, and Which Wich, perfect for grabbing a meal before or after your visit.
What nearby healthcare providers are close to LensCrafters Suffolk?
Near LensCrafters, you can find National Eyecare Associates for optometry services, American Urgent Family Care and AFC Urgent Care Suffolk for medical needs, Surge Eye Associates, Aspen Dental clinics, and Motto Clear Aligners for dental and orthodontic care.
Are there nearby shopping or service options at Hampton Roads Crossing near LensCrafters?
Yes, Hampton Roads Crossing offers a variety of shops and services nearby such as Michaels for arts and crafts, BayPort Credit Union for financial services, T-Mobile for mobile phones, Petco for pet supplies and training, and vehicle services like Green Clean Express Auto Wash and Express Oil Change & Tire Engineers.