Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
194 reviews
5 stars
168
4 stars
9
3 stars
3
2 stars2
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of individual employees providing exceptional service.
Expertise
Several reviews highlighted the staff's expertise in eyewear selection and fitting, with many customers feeling well-informed and supported during their visits.
Mixed Experiences
While many customers had positive experiences, some reported issues with specific staff members or service inconsistencies, leading to a few negative reviews.
Efficiency
Customers appreciated the quick service and efficiency in processing orders and repairs, often noting short wait times.
Product Quality
The selection of eyewear and the quality of products received positive feedback, although some customers expressed concerns about pricing.
- CBCarolyn BakerNov 16, 20255.0I went to a few local eye doctors and had extremely lackluster experiences. I went into LensCrafters as I felt I had run out of options, and it was the best experience I’ve had buying glasses, ever. Rebecca went above and beyond to help me take full advantage of my insurance benefits and deals available to me. The selection available was spectacular, and I walked out with a new pair of glasses, sunglasses, and contacts. Rebecca is a true representation of great customer service!!
- AAAndreNov 2, 20255.0Absolutely Outstanding Experience! From start to finish, my visit to LensCrafters was incredible! Ms. Sandy was a true superstar — warm, welcoming, and made the entire eye exam and eyewear process the best I’ve ever had in my life. She made me feel comfortable and valued from the moment I walked in. Simone was equally amazing! She went above and beyond, searching high and low to find the exact pair of glasses I wanted and making sure I got the best possible price. Her patience, attention to detail, and professionalism were second to none. Thank you, Sandy and Simone, for turning what’s usually a routine appointment into such an enjoyable and memorable experience. You both truly represent the best of what customer service should be! 👏👏
- AAAndreaOct 16, 20255.0Ms. Deborah was truly a gem. I am very grateful for her patience and support with ensuring I made an informed decision.
- ASAJ SmithOct 10, 20251.0Came in today for an exam. The front desk staff immediately were not welcoming or professional in customer service. I came in for an eye exam. Yet they immediate wanted to do a scan on my current glasses that are not requires for me to use when driving. I had lasik done in 2007. I have a slight prescription for depth perception only so common sense should tell you my eye exam is for my eyes only not my glasses. Their systems are not linked so I'm filling out repeat information although I've dealt with the Lens Crafters in Greenbrier for the last 3-4 years. I see why the window is busted out next door. The service is horrible ans the nonchalant poor demeanor here explains the lesson than stellar reviews as well. I'll gladly drive across town for better service. Cancel my appointment immediately please and thank you for wasting my time.
- PVPaul VenusOct 6, 20255.0Stop in for a replacement nose piece. They replaced both at no charge. This all happened in less than 5 mins. The ladies at this location are GREAT. Stop by and see them for all you glasses needs .
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What eye care services does LensCrafters in Suffolk offer?
LensCrafters provides comprehensive eye exams using the latest vision technology, premium lens options including Transitions® and Blue-violet light filtering lenses, prescription wearable technology, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours for LensCrafters at 1013 University Blvd?
LensCrafters is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
How can I schedule an eye exam at LensCrafters in Suffolk?
You can schedule an eye exam online via their official scheduling link at LensCrafters' website or by visiting https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0767&storeId=10851
What types of payment are accepted at LensCrafters Suffolk?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Does LensCrafters offer in-store product pickup?
Yes, in-store pickup service is available at LensCrafters.
What popular designer eyewear brands are available at LensCrafters Suffolk?
LensCrafters offers designer brands including Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, and more.
Are there nearby food options if I visit LensCrafters at Hampton Roads Crossing?
Yes, nearby food options include MOD Pizza, Panera Bread, Duck Donuts, Freddy's Frozen Custard & Steakburgers, Kickback Jack’s, Village Inn, and Which Wich, perfect for grabbing a meal before or after your visit.
What nearby healthcare providers are close to LensCrafters Suffolk?
Near LensCrafters, you can find National Eyecare Associates for optometry services, American Urgent Family Care and AFC Urgent Care Suffolk for medical needs, Surge Eye Associates, Aspen Dental clinics, and Motto Clear Aligners for dental and orthodontic care.
Are there nearby shopping or service options at Hampton Roads Crossing near LensCrafters?
Yes, Hampton Roads Crossing offers a variety of shops and services nearby such as Michaels for arts and crafts, BayPort Credit Union for financial services, T-Mobile for mobile phones, Petco for pet supplies and training, and vehicle services like Green Clean Express Auto Wash and Express Oil Change & Tire Engineers.