Staff Excellence
Customers consistently praised the friendly and helpful staff, particularly highlighting individuals like Alex, Allie, and Missy for their exceptional service.
Cleanliness
The gym is frequently noted for its cleanliness and well-maintained facilities, contributing to a positive workout environment.
Equipment and Amenities
Reviewers appreciated the variety and quality of equipment available, as well as the additional amenities like classes and personal training options.
Customer Service Issues
Some customers expressed frustration with membership cancellation policies and operational issues, such as the gym not opening on time or equipment being out of service.
Positive Atmosphere
Many reviews highlighted the welcoming and supportive atmosphere of the gym, making it a comfortable place for both new and experienced members.