Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Alex, Missy, and Allie for their exceptional service.
Cleanliness
The gym is frequently noted for its cleanliness and well-maintained facilities, including equipment and amenities.
Amenities
Customers appreciate the variety of amenities offered, such as classes, personal training, and the Kids Club, although some expressed concerns about the sauna and pool maintenance.
Customer Service Issues
Several reviews mentioned negative experiences with front desk staff, particularly regarding customer service and handling of day passes.
Crowding and Equipment Availability
Some customers reported that the gym can become crowded during peak hours, leading to waits for equipment.