At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Many customers reported issues with the cleanliness of the bathrooms and locker rooms, noting unpleasant odors and a lack of thorough cleaning.
Staff Performance
Feedback on staff was mixed; while some praised friendly and helpful employees, others reported rudeness and unprofessional behavior.
Equipment Condition
Several reviews mentioned that some equipment was old, broken, or poorly maintained, impacting the overall gym experience.
Customer Service
Customers expressed frustration with the customer service, particularly regarding membership issues and staff responsiveness.
Atmosphere
The gym's atmosphere was described as either welcoming and friendly or dull and uninviting, with some noting a lack of energy.
LN
Loi Nguyen
Nov 17, 2025
5.0
The facility is clean and not busy. The staffs are friendly. There are plenty of parking.
KT
khaled Talafha
Nov 6, 2025
1.0
This was only my third day at this Planet Fitness and I left feeling shaken. Around 7:45 PM, an employee approached me aggressively, yelling in my face, threatening to call the police, and acting like he was ready to get physical with me. I’m new and still learning my way around the gym, and I honestly still don’t know what I did wrong. I walked out feeling embarrassed, confused, and unwelcome. I came here to better myself, not to be intimidated. I truly hope management takes this seriously because no one should be treated like that in a place that calls itself a “Judgement Free Zone.”
AM
Alma Moreira
Oct 25, 2025
4.0
I've been going to this Planet Fitness for years and I've always loved and am still loving my experience. There's always enough parking even though the parking lot is shared with other stores in the plaza, and the staff and people that come to work out are nice. The machines all work as well, but I have noticed that the gym is a little bit dusty, sometimes it bothers me, not always. But my main issue isn't that, it's the bathrooms and locker room. I noticed that they sweep the floors and maybe mop the floors but I noticed that the sink where you wash your hands is never cleaned. The bathroom, shower rooms and even the locker area has a smell that it's starting to get stronger and stronger that is darn awful. Sometimes I even hold my breathe and come in and out quickly. The sink, although the garnet top is black, you can see the stains that been there for a long time. They're the same stains. And the steel sinks are very dirty as well. And the showers are gross and I wouldn't be surprised if the smell is coming from the showers. The whole bathroom area needs to be bleached to be honest. I noticed that it's only the toilets getting cleaned and that's it. I understand that the gym is a dirty and unsanitary place, people come to work out and we all sweat and smell and equipments and bathroom get's dirty quickly. But that doesn't mean that cleaning should be neglected. Overall great place, but I really am unable to stan the smell in the bathrooms and locker rooms anymore. It's really bad and seem to be getting stronger. I really hope someone that works there sees this and take action and have someone or two people work on getting it properly cleaned and get rid of that smell. I hope it doesn't stick and quickly leaves after a good clean up with bleach.
EE
Ejide
Oct 13, 2025
1.0
I have been a member for almost 10 years and so far, my experience has been great until I started this location earlier this year. as I had to switch my gym time from afternoon to early morning at 5am.
The African American guy who opens the gym most mornings is unreliable and tardy. He lacks consistency! When he does arrive on time, he can’t seem to ensure that the gym is tidy and paper towels are replenished prior to opening. He is basically trying to do things last minute before opening the gym at 5:01am or 5:05am. Most times he is showing up 8 to 10mins late. He doesn’t acknowledge his tardiness or even apologize. This is unacceptable and unprofessional. The folks that arrive the same time as I do have the same sentiments. This is ridiculous and should be addressed by management or the owners.
GF
Gil Fornaris
Oct 13, 2025
5.0
As mentioned in my previous review about the Falls Church location, I made the switch to the Springfield one.
These guys there really get it on all levels.
Cleanliness, friendliness and making sure equipment is in good condition.
Thank you!
What are the operating hours of Planet Fitness in Springfield, VA?
Planet Fitness in Springfield, VA, is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 9:00 PM, and Saturday and Sunday from 7:00 AM to 7:00 PM.
Where is Planet Fitness Springfield located?
Planet Fitness Springfield is located at 6123 Backlick Rd, Springfield, VA 22150, USA.
What kinds of services does Planet Fitness Springfield offer?
Planet Fitness Springfield offers services including Classic Access, Mobile App, Wifi, Perks such as tanning, massage chairs, hydro massage, total body enhancement, cooler drinks at half price, premium perks, and virtual fitness training.
Is Planet Fitness Springfield a judgement-free gym environment?
Yes, Planet Fitness promotes a Judgement Free Zone® where members can build strength at their own pace regardless of their goals or routines.
Does Planet Fitness have a mobile app to assist with workouts?
Yes, Planet Fitness offers a mobile app with hundreds of ways to get strong available on both iOS and Android platforms.
What is the contact number for Planet Fitness Springfield?
You can contact Planet Fitness Springfield by calling +1 571-380-4004.
What are some nearby restaurants to Planet Fitness Springfield?
Nearby restaurants include Pho Golden Cow 2, Stupid Good BBQ, Pho Golden 5 Stars, Fonda Latina Inc, Best Buns Bakery & Burgers, Viva Tequila, and Eleni's Greek Taverna, offering a variety of cuisines from Vietnamese and American BBQ to Latin American, Mexican, and Mediterranean.
Are there beauty or spa services near Planet Fitness Springfield?
Yes, nearby beauty and spa locations include Lily Nails & Spa, The Kindest Cut SpaSalon, Salon Ambition, Pink Essence Beauty Lounge, African Queen Hair, Permanent makeup & Skincare by Sandra Reyna, Hair by Kida, Bob's Barber Shop, and MS Sugaring.
What shopping options are available near Planet Fitness in Springfield?
Near Planet Fitness, you can find Concord Shopping Center, ALDI USA for groceries and liquor, Mattress Warehouse of Springfield, Offenbacher Springfield for outdoor furniture, and Ginebra Glow for fashion accessories.
How can nearby places help me when visiting Planet Fitness Springfield?
Nearby places like the Concord Shopping Center and ALDI USA are convenient for errands before or after your workout. Local dining options such as Pho Golden Cow 2 and Best Buns Bakery & Burgers offer great spots to refuel. Beauty services like Lily Nails & Spa can help you relax after exercising, making your visit to Planet Fitness part of a broader lifestyle experience.