Kroger Pharmacy

Reviews

• CA

  Cheryl Abner

  Dec 5, 2022
  1.0
  I have used this same Kroger pharmacy over the last 35 years, with never a problem! However it’s has been rough picking up from there this last year! There are not enough employees to run the drive-thru (which is why I have always preferred it!) But I know the past few years we have all struggled recovering from Covid! But the rude and uncaring tech that I talked with last night, was the worst experience of my life! My support dog has seizures, but with her meds she is stable! I requested a refill by pharmacy text, so not to take a person away from the customers in the store, 4 days before she would need them! I was told when I went to pick them up, “they were a few days behind getting refills filled”. I get that, but it had been a few days, I asked how I could get the refill, and the tech was of no help!! She said, “that’s why we tell you to call first!” I didn’t “talk” with anyone to know to call first. Needless to say, it was a rough night for my dog and me waiting and hoping there would be no seizures! Somehow, they managed to fill it before the left for the evening, but I did not know this. I called and left a voicemail before they opened! No return call, so I called back 20 minutes later and was told, “it was filled last night, it’s ready” No “i got your message” or “I hadn’t had a chance to call you back” Where has caring for the customer and helping the customer gone? I work in the medical field, so I understand the drain of so many to help! But come on Kroger Spartan Square, show some compassion!!
• BF

  Baylee Fowler

  Feb 6, 2020
  1.0
  Slowest service ever I have used this pharmacy for years and it’s always been this way . I’m now changing pharmacy’s ! I should of done it a lot sooner
• CC

  Climber

  Feb 14, 2019
  1.0
  Worst experience I've ever had at a pharmacy in my life. I was told that the wait for my medications would be in hour which is understandable on an afternoon around 5. I ended up waiting over an hour and 30 minutes for my medicines went through the draft for on pick up realize they had only given me one. I went back says drive-through and explained to the pharmacist that both my medications were not in the bag she explained to me that women drop off I said that the time was too long which makes no sense why would I wait on one medications and not both. When I asked how long it would take to prepare of the other one I was told 30 to 45 minutes I apply let asked if there was any way they could expedite that and the pharmacist looked at me through the drive-through glass on the phone and said not while on talking to you and slammed the phone down. I will never ever ever use another kroger pharmacy again in my life.

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