Kroger Pharmacy

Reviews

• LR

  Lindsay Robertson

  Apr 3, 2026
  1.0
  I've been receiving my prescriptions from Gateway Kroger pharmacy for years- it is a convenient location. Unfortunately, in the past year the service has declined- prolonged wait time, barriers to obtain rx meds, minimal customer service skills displayed by staff, inconsistent information provided by staff who also seem to personalize expressed frustrations over the presenting barriers/issues. Pharmacy staff usually state " that's our policy"- then have a written notification (or brochure) at the pick- up window inside and/or drive-thru window stating your policies- (i.e. Pseudophredrine must be obtained inside)... nothing more frustrating to wait on rx meds (after doctor visit due to illness) while inside Kroger to then go through drive-thru (due to wait time) to pickup rx meds and Pseudophredrine to then be told I have to come back inside the store to get Pseudophredrine. Also, it would be helpful to ensure staff are adequately educated on certain medications, not controlled substances in this instance, must be written on the rx to combine quantity of refills. Not everyone has the availability be an ongoing liaison between doctor and pharmacy. This pharmacy is not open to feedback or to hear your experience rather you are in the wrong and they are right. Good to know that Kroger has a headquarters and a customer advocate who is willing to hear your direct experience. A medication keosk dispensary would be more beneficial at this point or transferring to another pharmacy with a higher rating.
• AE

  Ashley Elliott

  Jan 9, 2026
  1.0
  I travel for work every week and sometimes it would be a days early to pick up my medicine. A couple of the times I had to contact my doctor so that they could approve it which the nurse pretty much was insinuating that it was ridiculous then out of nowhere when I called to see if my Rx was ready I was told they could no longer fill my Rx’s and No the medication Did not tell me when I called to get them filled but right before I left I called just to make sure they are ready and then they told me did not have answer for me!! The medication was not narcotics or benzodiazepines. Just ridiculous!
• DC

  Diane Chocklett

  Jan 1, 2026
  5.0
  Very caring staff, face to face and on the phone.
• RH

  Ronnie Hall

  Dec 31, 2025
  5.0
  This Kroger is the BEST in the Area! During the Covid era they struggled but they know me and my Wife by name when I come to pick up our Medicines! Thank You Kroger Pharmacy team at Valley Gateway! Your team is the BEST! Ronnie Hall & Ethel Webb Hall
• KC

  Kayleigh Clifton

  May 6, 2021
  2.0
  This pharmacy is nice because it’s close to our home, but dang they are so incredibly slow... staff is nice and helpful but so slow. We wait so long every time to pick up our rxs. Or it’ll say they will be ready in an hour and you come back and it’s still not ready.

Frequently Asked Questions About Kroger Pharmacy