Planet Fitness

4.4
553 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
672 Brandon Ave SW, Roanoke, VA
24015, United States

Hours

Reviews

4.4
553 reviews
5 stars
401
4 stars
78
3 stars
27
2 stars
10
1 star
37

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Customers consistently praised the staff for being friendly, helpful, and welcoming.

Cleanliness

The gym is frequently noted for its cleanliness, with many reviews highlighting the efforts of staff to maintain a tidy environment.

Equipment Quality

While some customers appreciated the newer equipment, others mentioned older machines and occasional maintenance issues.

Atmosphere

The gym is described as having a positive, non-intimidating atmosphere that encourages members to work out.

Membership Issues

Several reviews expressed frustration with membership cancellation policies and billing practices.
  • CW
    CreateThe World
    6 days ago
    5.0
    Sky and her staff have been amazing, I’m new to going to the gym and they really embody the mission statement of making everyone feel welcome.
  • MB
    Michael Bannister
    Nov 16, 2025
    5.0
    Great place to workout equipment up to par and the staff is very friendly and very helpful with any questions or concerns!!!!
  • VE
    Victoria Eberly
    Nov 11, 2025
    3.0
    Working out here is great. It is easy and convenient especially with the black card I can go to any of their locations. However I usually prefer the towers branch BUT whenever I shower there, the water temperature is very inconsistent. Some days it is warm, some days it runs colder. Some showers run warmer than others and some have better water pressure. Call me goldie locks but i prefer to be comfortable when i shower after sweating my butt off ;p. It would be nice to see a shower room remodel in the future.
  • EH
    Edmond Hally
    Nov 11, 2025
    5.0
    I don't generally write business reviews, because they tend to get lost in the noise. But I genuinely love this Planet Fitness. All of the people who work the front desk are friendly and many know my name. Normally, that freaks me out a bit, but I'm okay with that in this case. When I left my jacket there, they went out of their way to find it in the back for me. It's just an all-around welcoming and inclusive environment and going there makes me happy.
  • ZJ
    Zach Jean-Baptiste
    Nov 7, 2025
    5.0
    This is the best gym experience you’ll ever have here due to the staff, equipment and some of the regulars that even go here to workout are real friendly and welcoming. One of those staff members that I’m speaking of is Aiden because he always has a positive attitude and greets everyone by name when they come in.

Frequently Asked Questions About Planet Fitness

What is Planet Fitness and what makes it unique?

Planet Fitness is a welcoming gym with 2,700+ locations focused on providing a judgment-free space where members can build strength at their own pace, offering best-in-class equipment and a supportive environment.

Where is the Planet Fitness located in Roanoke?

The Roanoke Planet Fitness is located at 672 Brandon Ave SW, Roanoke, VA 24015, USA in the Towers Shopping Center area.