Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
444 reviews
5 stars
414
4 stars
7
3 stars4
2 stars2
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and knowledgeable, providing excellent customer service.
Quick Service
Many customers praised the fast service, with several reports of receiving glasses or repairs in under an hour.
Expertise
Customers appreciated the staff's expertise in helping them choose frames and lenses, often highlighting specific employees for their exceptional assistance.
Mixed Online Experience
While in-store experiences are highly rated, several customers reported issues with the online appointment system and telehealth services.
Generosity
The business is noted for its willingness to assist customers with repairs and adjustments for free, enhancing customer loyalty.
- ALArpad Lazar6 days ago5.0I went into the store to have a lens put back in a broken half wire frame. The optician was kind, professional and exhibited great expertise. I will go back to this location in a heartbeat for any of my future eyeglasses needs.
- MNmarge noneyaDec 30, 20255.0Everyone i dealt with there was welcoming, friendly, and knowledgeable. Very easy process. No pressure to upsell.
- RRrichard ruffinDec 29, 20255.0Very helpful and courteous. Always friendly staff and professional.
- RMRobyn McDanielDec 13, 20255.0Very friendly and helpful staff!!
- IGIain GraffNov 26, 20255.0Walked in with a new prescription after an appointment and had a new pair of glasses in under 45 minutes. Absolutely incredible service and good prices!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters provide?
LensCrafters offers comprehensive eye exams using the latest vision technology, prescription eyewear, digital retina photography, and premium lens solutions tailored to your lifestyle.
Which designer eyewear brands are available at LensCrafters?
LensCrafters carries a wide range of designer brands including Ray-Ban, Oakley, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, and more.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans such as EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours of LensCrafters in Roanoke, VA?
LensCrafters is open Monday through Saturday from 9:30 AM to 6:30 PM, and Sunday from 12:00 PM to 5:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online through their appointment link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0478&storeId=10851
Does LensCrafters offer in-store pickup for eyewear purchases?
Yes, LensCrafters offers in-store pickup service for your convenience.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
What nearby places can I visit around LensCrafters at Valley View Mall?
Nearby you can find T-Mobile for mobile phone needs, Panera Bread for a cafe experience, and Carrabba's Italian Grill for dining.
Are there other eye care providers close to LensCrafters?
Yes, nearby eye care providers include Star City Eye Care LLC and National Eyecare Associates, both offering optometrist services near Valley View Mall.
What dining options are available near LensCrafters for a meal before or after my visit?
You can enjoy meals at KPOT Korean BBQ & Hot Pot, Auntie Anne's for pretzels, and Red Robin Gourmet Burgers, all located close to LensCrafters in Valley View Mall area.